Job Description

We are looking for a Team Manager to join our WOS Ingest sourcing team in Chennai. This is an amazing opportunity to work on Web of Science products. The team consists of 40+ colleagues and is reporting to Content Manager. We have a great skillset in WOS INGEST and we would love to speak with you if you have skills in managing operations, people, and their performance.
About You – experience, education, skills, and accomplishments

• 10+ Of over all experience (At least 5 year of experience in managing team of 20+)
• Knowledge, skills, or abilities (Proven experience in stakeholder management, problem solving and analytical skills)

• Education (Bachelor's degree in any stream with excellent reporting making and presentation skills)

It would be great if you also had . . .

• Experience in publishing or content management industry
• Experience in content ingestion would be ideal
• XML knowledge would be added advantage

What will you be doing in this role?
bullet points (appx 5)

• Manage a diverse team to support content processing and direct customer value add in Clarivate products.
• Create a culture focused on execution and performance; ensure key performance indicators for quality, timeliness and completeness are established and delivered, with reporting, best practises, and robust quality control to drive continuous improvement.
• Set and execute clear operational delivery, including development and operational standards and SLAs that create a robust set of processes (manual and automated) for operational needs within Clarivate’s Content ecosystem.
• Build a customer-focused content team and develop an environment which stimulates innovation.
• Communicate initiatives to senior management, set timelines, and manage expectations for all deliverables and releases.

About the Team
As a Team Manager in the WOS Ingest sourcing Products team, you will be accountable for managing an India- and UK-based Content Operations team that is responsible of the selection and indexing of relevant academic items for inclusion in several Clarivate products
Hours of Work
Full-time
Permanent role
Team working hours – 9 am to 6 pm IST
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.