Job Description

Job Summary
\xc2\xb7 Customer orientation & customer first belief
\xc2\xb7 Analytical, logical, reasoning & numerical ability
\xc2\xb7 Ability to observe, analyze and give constructive feedback
\xc2\xb7 Extremely good oral & written communications skills
\xc2\xb7 Process orientation & Structured thinking
\xc2\xb7 Expertise in Excel & PowerPoint Responsibilities and Duties
Effective performance planning for self and team, time management, conflict management and self organization.
Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback.
Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.
Seek opportunities to motivate and appreciate employees.
Foster an environment founded on high levels of ethics and integrity.
Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.
Planning and Prioritization & Data Collection and analysis
Coaching and Feedback & Ability to manage and lead a team
Analysis and MIS/Reporting
Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management
Customer/Client Interaction
Handle customer contacts regularly to stay up to date with the product and be available to provide support
Handle escalations for the team
Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
Timely closure of all processes and other requirements for self and Team Job Types: Full-time, Permanent Salary: \xe2\x82\xb930,000.00 - \xe2\x82\xb935,000.00 per month Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Work Location: In person Speak with the employer
+91 9353579171
Application Deadline: 27/08/2023