Sr. Team Leader, Operations
Year Gurgaon, Haryana, India
Job Description
Job Title: Sr. Team Leader, Operations Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:
- Handle a team of 25 to 30 people.
- Responsible for New Hire training and Quality audits.
- This role requires day to day communication directly with the US clients.
- Report creation and publishing
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Regularly impart effective coaching to direct reports, enabling consistent high performance delivery.
- Identify performance related issues, develop an action plan for improvement and implement corrective action.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
- Stay current on internal work processes, policies and procedures. Attend required manager development training.
- Promote CNX values- ?walk the talk? and lead by example.
- Experience in direct Client interaction.
- Willingness to work in a flexible schedule.
- Healthcare domain knowledge.
- Experience in Billing and Reconciliation, Benefit Access will be an added advantage.
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3075039
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGurgaon, Haryana, India
-
EducationNot mentioned
-
ExperienceYear