Job Description

****Hiring Alert**** We at Smart Source Resource Services BPO are hiring Team Leader - Operations for BPO vertical based at Bhiwandi, Maharashtra. > BPO exp mandatory > Sr. CSE/SME/Asst. TL looking for growth may apply > Immediate joiner

Responsibilities: We are only looking for Local candidates from Thane, Bhiwandi, Kalyan, Dombivali, Thakurli etc... MALE CANDIDATES MAY ONLY APPLY as it is Work from Office profile. https://www.iskconbhiwandi.org/ Contact 9175098176 / HR 9175167291 Work closely with the team, motivating and coaching them Reporting to the Manager Operations Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs Ensure training and development plans are maintained for all team members Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved Manage the fair and consistent application of performance management and disciplinary measures as necessary Support the Operations Manager to highlight operational risks and areas for improvement Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team Work with the management team to identify and deliver positive change and business efficiencies Deliver the allocated part of the operation within agreed budgets, service levels and business targets Escalate any appropriate problems to senior management Required Skills and Experience: Team management experience Coaching and communication skills Excellent leadership and communication skills Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to think on feet