Job Description

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify. VALUES THAT DEFINE OUR CULTURE We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work. DIVERSITY At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify. ABOUT FACTSET FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers / management firms and other financial professionals to analyze companies, portfolios, markets & economies. FactSet was formed in 1978 and operates out of 64 locations worldwide. FactSet with over $1.3 billion in annual revenues, is headquartered in Norwalk, Connecticut and employs nearly 9800 people worldwide. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS. RESPONSIBILITIES . Work with little instruction on day to day work, and achieve results when presented with only general instructions on new assignments . Conduct periodic Performance Appraisals to facilitate performance management . Responsible for managing leave requests in order to respect Earning Season calendar . Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team . Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued by any associate while in office . Responsible to maintain confidentiality of information dealt with . Manages day to day team workload . Assign work to agents and facilitate clearance of bins by end of day . Responsible for organizing, designing, structuring and developing teams for researching and subsequent processing of Financial / Business Intelligence information . Conduct weekly team meetings to discuss updates, statistics, and other information . Implement action plans for team and individual performance improvement . Conduct monthly grievance and feedback session with team . Maintain the SOP\'s with the Process updates . Monitor production rate periodically and take appropriate action . Assigns agents on project, decision based on agent performance and knowledge attributes JOB REQUIREMENTS . Ability to implement processes effectively . Good numerical ability and accurate reporting . Any Graduate,PG . Good communication skills for leading the teams and to align teams with clientdeliverables . Minimum of 5-6 years of work experience, with at least 1year in supervising people . Should have done conducted 1 appraisal cycle for his/her team . Minimum span of team managed currently should be 8 . Excellent written skills - ability to prepare reports . Willingness to work in U.S. shifts . Thorough knowledge M S Office - Excel, PowerPoint & Word . 6 sigma background (Green Belt, Yellow Belt, LEAN etc.) is preferable.

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