Job Description

Introduction
As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

Your Role and Responsibilities
As a System Center Admin – Level 2, you will be expected to support various system center products i.e. SCCM, SCOM, SCVMM, SCDPM etc. You will be involved in troubleshooting and operational maintenance of Microsoft Windows Server, Hyper V, Clusters and various other server roles as part of secondary responsibility with little or minimum support from superiors.

Responsibilities:

• Install, Configure, Monitor, troubleshoot and Support Microsoft System Center Configuration Manager
• Install, Configure, Monitor, troubleshoot and Support System Center Virtual Machine Manager
• Install, Configure, Monitor, troubleshoot and Support Microsoft Data Protection Manager
• Deploy driver updates, BIOS updates for a range of models, maintain configuration baselines and prevent configuration drift, and work with and assist all other teams in the business in order to achieve all of those aims.
• Configure the boundary and boundary groups.
• Configure the AD discovery methods and create the user collections.
• Content distribution and point installation.
• Configure the SSRS, creates the data queries, manage the site system roles, and configures the role-based management.
• Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and create and install custom Management Packs as needed
• Deliver SCOM views via Remote Desktop Web Access, create custom reports on results of SCOM monitoring, use SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts
• Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality and reliability.
• Experience with the installation, configuration, and administration of Microsoft System Center Operations Manager 2012
• Knowledge of multiple processor systems, RAID hardware, SCSI attached, and storage area network.

Required Technical and Professional Expertise

• Min 4+ Years’ experience in System Center administrator
• Experience in application /network performance and availability monitoring.
• Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM.
• Experience with System Center Configuration Manager 2012 & 2016, System Center Service Manager 2012 & 2016, and System Center Orchestrator.
• Integration of 3rd party element managers with SCOM with APIs.
• Creating, Managing User Roles in SCVMM
• Creating, Managing different sites, in SCVMM and Windows Azure Pack
• Develop high-quality technical documentation, including user guides, test plans, and contract deliverable items.
• Ability to provide consultation for new projects, functionalities, migrations, upgrades.
• Install, Configure, Monitor, troubleshoot and Support the Physical and Virtual Server Environment, including various platforms and vendors.
• Install, Configure, Test and Update Server Operating Systems and related server-class software and monitoring systems.
• Provides Infrastructure Support for Enterprise Applications, including meeting with Business and Application Owners to define requirements prior to project implementation.
• Design and implement new server infrastructure, as well as provide day-to-day monitoring, capacity planning and management of the existing estate.
• To evaluate and apply any necessary operating system security patches, hotfixes, service packs and hardware updates.

Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business Unit IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.