Job Description

About the Inspire Global Innovation Center

Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, the Inspire Global Innovation Center in Hyderabad, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Global Innovation Center will focus on developing new capabilities in data science, data analytics, eCommerce, automation, cloud computing, and information security to accelerate the companys business strategy. Inspire Global Innovation Center will also host an innovation lab and collaborate with start-ups to develop solutions for productivity optimization, workforce management, loyalty management, payments systems, and more.



The Senior Systems Administrator will work closely with cross functional teams across the company to design, champion, deploy and support enterprise level technologies and business solutions. This position will have expertise in Microsoft Cloud technologies, development, and infrastructure as a code.

RESPONSIBILITIES:

• Lead and continually improve infrastructure designs through research and adoption of new products and automation technologies for the purpose of lowering cost, easing management burden, or providing performance improvements
• Identify, gather, analyze, and automate responses to key performance metrics, logs and alerts
• Provide subject matter expertise for Microsoft Azure, O365 automation, DR/BC
• Work with development teams to create SLI/SLOs
• Perform common system administration tasks leveraging Terraform, Ivanti, New Relic, Opsramp and Rubrik
• Perform upgrades of infrastructure and services via automation
• Leverage previous experience integrating cloud and on-premises solutions for a hybrid data center environment
• Perform scripting and modify scripts for operational stability and automation of manual tasks
• Support integrations between third party tools such as ServiceNow
• Assist in real-time troubleshooting of cloud-application issues
• Provide leadership on designing, building, and maintaining company level computing standards and processes
• Provide backup and recovery operational standards that tie to the companys disaster recovery plan
• Ensure 24x7 operations of mission-critical systems including cloud platforms, IaaC, and Active Directory
• Work with Information Security to ensure data security for production, staging, and development environments
• Provide service support by participating in regular on-call shifts responding to service issues
• Ensure compliance with PCI policies

EDUCATION QUALIFICATION:

• Required Minimum: BS/BA degree in IT or related field preferred; equivalent experience may be substituted in lieu of education

EXPERIENCE QUALIFICATION:

• 5-7 years of experience with technical emphasis or equivalent technical administration and experience
• Experience with management and support of Windows, Azure Cloud, AWS Cloud, Google Cloud platforms, and Globalscape
• Experience migrating data center workloads to an enterprise cloud platform
• Experience with Hypervisors, System Center, Active Directory, Group Policy, and RBAC in cloud platforms
• Experience administering, maintaining, and automating Office 365, with an emphasis on automation
• Experience with cloud based WAFs and troubleshooting e-commerce platforms
• Experience with PowerShell, VB script, Python or other batch scripting technologies

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES:

• Experience supporting 24x7x365 datacenter and cloud operations
• Understanding of mature Enterprise processes, Change Control, Release Management, and Governance
• Working knowledge of virtualization technologies, DR and BC
• Experience with Infrastructure as a Code utilizing a common toolset such as Terraform
• Hands-on experience with Microsoft Azure is required.
• Expert-level debug/troubleshooting skills.
• Able to pick up and learn new AWS/Azure technologies and create internal training docs
• Experience with enterprise applications (support, and troubleshooting)