Job Description

About the Inspire Global Innovation Center

Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, the Inspire Global Innovation Center in Hyderabad, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Global Innovation Center will focus on developing new capabilities in data science, data analytics, eCommerce, automation, cloud computing, and information security to accelerate the companys business strategy. Inspire Global Innovation Center will also host an innovation lab and collaborate with start-ups to develop solutions for productivity optimization, workforce management, loyalty management, payments systems, and more.



The Systems Administrator will work closely with cross functional teams across the company to design, champion, deploy and support enterprise level technologies and business solutions. This position will have expertise in a Windows domain environment and will adhere to standards and best practices across the company.

RESPONSIBILITIES:

• Ensure 24x7 operations of mission-critical systems including exchange, Linux and VmWare environments
• Perform common system administration tasks leveraging SCOM, SCCM, WSUS, BackupExec and other tools
• Provide subject matter expertise for Microsoft Windows, Linux and Exchange infrastructure including hardware, operating systems, common services, process improvement and standardization
• Leverage previous experience integrating cloud and on-premise solutions for an integrated user environment
• Provide backup and recovery operational standards that tie to the companys disaster recovery plan
• Perform capacity planning duties for server and storage environments
• Work with QA and IT teams to ensure data security for production, stage and development environments
• Participate in nights and weekends on call rotation
• Ensure compliance with PCI policies

EDUCATION QUALIFICATION:

• Required Minimum: BS/BA degree in IT or related field preferred; equivalent experience may be substituted in lieu of education

EXPERIENCE QUALIFICATION:

• 2-5 years of experience with technical emphasis or equivalent technical administration and experience
• Experience with installation, management, and support of Windows 2008, 2012, 2016 and Linux servers including security practices and patch management.
• Experience with HP, Dell, and Cisco and other server hardware platforms.
• Experience with System Center, Active Directory, Group Policy, DHCP and DNS.
• Experience administering and maintaining Office 365
• Experience with VMware, Citrix, NetApp, Cisco, F5 and other enterprise hardware
• Experience in PowerShell, VB script or other batch scripting technologies
• Strong problem-solving and analysis skills
• Ability to analyze a problem at a system level and determine the root cause at a technical detail level

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES:

• System Admin position supporting Windows server environments
• Experience supporting 24x7x365 datacenter operations
• Understanding of mature Enterprise process, Change Control, Release Management, Governance
• Understanding of database technologies
• Working knowledge of virtualization techniques and technologies (VMware, HyperV)
• Strong written and oral communication skills with the ability to communicate technical information to both technical and non-technical groups
• Experience with Infrastructure as a Code utilizing a common toolset such as Terraform, Ansible, Puppet or Chef
• Hands-on experience with Microsoft Azure is required.
• Understanding of Windows and Linux operating systems at a detailed level including processes, memory allocation, and networking.
• Advanced-level debug/troubleshooting skills.
• Able to pick up and learn new AWS/Azure technologies and create internal training docs
• Experience with enterprise applications (support, and troubleshooting)
• Experience working as part of a cross-functional team to implement solutions
• Strong interpersonal and communication skills; ability to work in a team environment
• Ability to work independently with minimal direction; self-starter/self-motivated