Job Description

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy. Your Role and Responsibilities

• As Kyndryl Technical Expert, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.
• Analyze and resolve called out problems. Ensure integrity of supported environment
• Actively and pre-emptively figure out possible faults and causes by the execution of pre-determined health and operational checks
• Handle and resolve problems identified by sys admins or monitoring software. Work with change and problem management tools. Hardware /software fault detection and vendor liaison
• Liaise with customer accounts as required. Investigate, identify and document proposals that will improve application recoverability

Required Technical and Professional Expertise

• Provide L2 and L3 level Storage Management services and product support for various Storage supported storage solutions across various accounts
• Maintain and Lead various storage solutions.
• Provide L3 Level technical support, guidance and direction for products supported
  Analyze and resolve called out problems.
• Ensure integrity of supported environment.
• Actively and pre-emptively figure out possible faults and causes by the execution of pre-determined health and operational checks.
• Handle and resolve problems identified by sys admins or monitoring software. Work with change and problem management tools.
• Hardware /software fault detection and vendor liaison.
• Liaise with customer accounts as required.
• Investigate, identify and document proposals that will improve application recoverability.

Preferred Technical and Professional Experience

• Installation, Configuration and upgradation administration on Windows, UNIX and Linus environments.
• Proven experience in thin provisioning, Global Mirror and Metro Mirror.
• Product understanding, Advance troubleshooting & Disaster Recovery activities.
• Ability to implement High Availability, Work Load Management and Fail Over, Disaster recovery.
• Proficient in designing, implementation, solutioning, client facing to Implement standard methodologies & Performance monitoring.
• Validated expertise in debugging and analytical skills with solid grasp of system development methodologies, techniques and tool.

Required Education Bachelor's Degree Preferred Education Master's Degree Being You @ Kyndryl Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Other things to know When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application. Primary Job Category Technical Specialist Role (Job Role) Systems Administrator Employment Type Full-Time Contract Type Regular Position Type Early Professional Travel Required No Travel Company (Y030) Kyndryl Solutions Private Limited Is this role a commissionable / sales incentive based position No