Job Description

Job Title: Sr. Representative, Real Time Management ***This IJP is open only for Bangalore location employees*** ***Ensure your personal Email Address is updated in workday to get your application processed***
Process Information : MATRIX Work Force Management (WFM) involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Reporting. The reporting team manages historical data and keeps management updated Eligibility :

• All CL/Grade 11 (Operations CRM International/Domestic & Industry vertical domestic \xe2\x80\x93 Insurance, Banking & Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical and have a Stacks score 3 and above or should be in Platinum, Diamond, Gold performance club for two third of the last 12 months (basis stacks updated on the tool \xe2\x80\x93 EBucks)
• All CL/Grade 11 (Operations Industry Vertical International \xe2\x80\x93 Insurance, Banking & Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical and have a Stacks score of 1 and above two third of the last 12 months (basis Stacks updated on the tool \xe2\x80\x93 EBucks)
• All CL/Grade 11 (Support) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical with annual Performance Rating Criteria 3 and above (combination of Exceptional, Exceeding, Meeting)
• All CL/Grade 10 employees who have spent 6 months in the current CL/Grade and 6 months in current process & function.

Key Responsibility :

• Setting up Reporting & MIS for New accounts.
• Managing a team of Reporting Associates.
• Automation of Existing Reports and Dashboards.
• Managing Monthly Incentives and Payroll/Client invoicing.
• Preparing and publishing WBRs and MBRs for Stakeholders
• Governing Daily, Weekly and Monthly Client/Internal reports.
• Creating Interactive Dashboards in Excel / Power Bi for Stakeholders.
• ID management as per Business requirement.

Desired Skills :

• Good written and oral communication skills.
• Excellent mathematical and analytical skills.
• Good knowledge of Excel, Advanced Excel, Google sheets and other MS Office products.
• Knowledge of VBA / Macros will be an advantage
• Knowledge of Power Bi or Google Studio
• Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.
• Self-starter, sense of urgency and works well under pressure.
• Strong attention to detail.
• Highly professional and able to develop strong business partnerships

Location: IND Bangalore - Google Client Site Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents