Job Description

Job Title: Sr. Representative, Real Time Management ...This IJP is open only for location employees... ... Ensure your personal Email Address is updated in workday to get your application processed ... Process Information : MATRIX Work Force Management (WFM) involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Reporting. The reporting team manages historical data and keeps management updated Eligibility : All CL/Grade 11 (Operations CRM International/Domestic & Industry vertical domestic - Insurance, Banking & Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical and have a Stacks score 3 and above or should be in Platinum, Diamond, Gold performance club for two third of the last 12 months (basis stacks updated on the tool - EBucks) All CL/Grade 11 (Operations Industry Vertical International - Insurance, Banking & Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical and have a Stacks score of 1 and above two third of the last 12 months (basis Stacks updated on the tool - EBucks) All CL/Grade 11 (Support) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical with annual Performance Rating Criteria 3 and above (combination of Exceptional, Exceeding, Meeting) All CL/Grade 10 employees who have spent 6 months in the current CL/Grade and 6 months in current process & function. Key Responsibility : Setting up Reporting & MIS for New accounts. Managing a team of Reporting Associates. Automation of Existing Reports and Dashboards. Managing Monthly Incentives and Payroll/Client invoicing. Preparing and publishing WBRs andMBRs for Stakeholders Governing Daily, Weekly andMonthly Client/Internal reports. Creating Interactive Dashboards in Excel / Power Bi for Stakeholders. ID management as per Business requirement. Desired Skills : Good written and oral communication skills. Excellent mathematical and analytical skills. Good knowledge of Excel, Advanced Excel, Google sheets and other MS Office products. Knowledge of VBA / Macros will be an advantage Knowledge of Power Bi or Google Studio Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency and works well under pressure. Strong attention to detail. Highly professional and able to develop strong business partnerships Location: IND Bangalore - Google Client Site Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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