Job Description

POSITION: Sr. Manager, Sales Operations
LOCATION: Bangalore, India

Enphase Energy is the fastest growing inverter company in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart and safe - increasing the energy harvest of solar panels by up to 25 percent. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself. As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, and manufacture next generation solar technologies. Our work environment is fast-paced, fun, and full of exciting new projects. The Sales Operations Manager serves as a primary business leader for a dynamic team of inside account managers focused on transactional customer efficiency ensuring smooth operational customer interface on designated accounts. The Sales Operations Manager owns the customer satisfaction with the Enphase Sales Distribution Account Manager and the team’s expedient closure to customer issues and client satisfaction scoring. The Enphase Energy Sales Operations Manager manages the team to ensure excellent customer service to accounts, representing client needs, advocating organizational responsiveness and quality of service. In addition, the manager must manage the team to achieve a strong working rapport with clients to encourage new and repeat business opportunities. Responsibilities include but may not be limited to: This position is responsible for the management of all client communications, issue resolution, and compliance to our client service level agreements across products, credit, and service delivery:

• Manage the India based Sales Operations Associate Team supporting the Americas region
• Monitor Individual Team Performance in Managing/Closing Cases
• Developing reviewing metrics to measure the team’s efficiency and customer support
• Working cross-functionally with our customers, sales, and Enphase Internal groups to provide solutions to our customers.
• Familiar with EDI order processing.
• Familiar with Robot Process Automation (RPA) order processing.
• Reviews exception requests to product, credit, and service delivery (including variations to ship instructions, changes to reservations, expedited requirements, etc.).
• Meeting corporate goals for product shipments and review while balancing our customer’s supply needs.
• Ensures the team meets all quality standards and client expectations are met and or exceeded.
• Ensures that the team and our customers meet out minimum order quantities, minimum order size, lead time forecasting and PO provision, and validation of any special requested T&C’s terms and conditions.
• Responsible for maintaining a clean backlog and repairing orders that have issues.
• Ensure the team adheres to order documentation policies, maintains all required records, and keeps trackers updated.
• Ensures team Interfaces with customer and Shipping and Logistics for tracking, miss-deliveries, short deliveries, etc.
• Helps process, monitor, and control shipping windows, allocation assignments, pull ins/push outs.
• Ensures client issues are dealt with professionally and expediently, informing the Distribution Account Manager and/or Director of Sales Ops as needed.
• Approves Change Orders and invoices in accordance with reservation and logistics standard rule sets.
• Assists with payment collections when customer order ‘hold’ status is dependent on receipt of payment.
• Works across international boundaries with offshore liaisons for accounts that overlap territories.
• Work within the constructs of key sales processes and procedures, including reporting and program compliance and tracking, tracking of key customer inputs required for supply chain management including forecasts for SFDC (Sales Force.Com), and customer POS (Point of Sales) and inventory reporting, and looks to ensure adequacy of product replenishment is achieved.
• Act as customer advocate and voice of customer to represent the client's interests across Enphase.
• Assist or lead new customer onboarding.
• Acts as SME (subject matter expert), that can efficiently respond to and expedite issue resolution on multiple/varying fronts.
• Provide regular input on all account activity and weekly status and call reports

• Proven Account Management skills required to create, maintain, and enhance customer relationships
• Extremely detail oriented. Working in multi geography set up.
• Technical competence (understand software, hardware, networks, etc.)
• Motivated, goal oriented, persistent, and a skilled negotiator
• Bias for Action
• Experience with CRM – SFDC (Sales Force.Com) a plus
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plan and carry out responsibilities with minimal direction

• Bachelor’s degree required
• Master’s degree preferred
• 15 Years+ experience preferred
• 5 Years+ of manager experience preferred