Job Description

Sr. Associate/ Associate (SM Service)

Position Summary

The incumbent will be responsible for leading, coordinating and managing all Knowledge acquisition, management & enhancement initiatives pertaining to aligned processes of a line of business. This includes Migration knowledge transfer deliverables, New Hire training planning, scheduling, completing, measuring and reporting; business as usual deliverables like refresher training, Training need identification, analysis and solutions.

Job Responsibilities

Essential Functions
Communication skills should be able to read and interpret business documents and communicate in English language with the internal and external customers if required.
Escalate issues if required
Data gathering ability/ Eye for detail
Team work/ Managing Self / Adaptability
Ability to work successfully in production driven environment
Adaptability to change
Ability to work on routine/standardized transactions
Adaptability to change
Self-disciplined and result oriented
Ability to manage multiple tasks prioritizing effectively.
Ability to find creative and innovative solutions to business problems
Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the at a glance information.
Excellent knowledge of MS Excel, Word & Power Point
Ability to work with multiple stakeholders across mandatory
Self-motivated, Self-disciplined , result oriented, well organized and flexible with a sense of urgency approach Must be flexible to mirror / overlap US Daytime work hours
Team work/ Managing Self / Adaptability
Good with people management
Adaptability to change
Ability to manage multiple tasks prioritizing effectively
Ability to proactively escalate issues when required

Knowledge, Skills and Abilities

Process Specific Skills Good Communication skills (verbal & written)

Knowledge and skills
Ability to manage, analyze and report training data in multiple dimensions
Good presentation skills (MS PowerPoint)

Other Requirements Ability to continually work in a challenging environment.
Knowledge of MS Office - Excel, Power Point, Word
Self-initiated and zeal for continuous improvement
Should be able to present effectively
Adaptability to change
Ability to manage multiple tasks prioritizing effectively

Working Relationships

Internal Contacts
Training, HR, Operations and other Enabling

Education Requirements

Education Requirements
Graduate or Diploma holders with at least 15 years of education
Education: ME/ M.Tech./ MS (Engg/ Sciences)r r r r r r r Any Graduate
Industry: Financial Services/Stockbroking, Banking

Skills Required