Job Description

Responsible for gathering requirements for change requests to Create IT Infrastructure changes
Risk assessment and Impact analysis of the infrastructure change in production or otherwise, before proceeding with the request
Interact with different stakeholders, including Project Managers, Change Managers, AVPs and engineers daily for building change schedules and successful implementation
Work with different teams and AD groups supporting Windows, LINUX, UNIX, and SQL Production, Disaster Recovery, QA, Integration and Dev servers and network devices
Should have complete knowledge of Servers (Virtual, Standalone, Blade VMware, clusters, data cluster centers etc.) and Server Naming Conventions , networking services
Capacity planning and management for dealing with requests around memory / CPU increase / decrease, San storage area network
Ensure that all Operational and Pre-Production changes to IT Services are logged, prioritized in SNOW, and completed as per the requirements
Work in coordination with IT Support Teams, and Project Managers to provide support for the Request for Change (RFC) from inception to delivery
Creation of Change tickets on SNOW as per Software/Hardware/Server change requirements
Follow the complete change cycle from Planning, scheduling, and implementation
Performing follow-ups for reviews and approvals on pending or drafted Request for Changes (RFCs) to meet the target depending upon scheduled start date and end date of the tickets
Responsible for representing the change on the Project calls and Change Advisory Board calls as per the requirement
Manage updates and communication across business functions along with coordination amongst various project managers to complete the change implementation per schedule

Primary Internal Interactions Manager for the purpose of reporting performance, escalations, clarifying concerns, and seeking feedback and support.
Manager for monthly evaluation of performance.
TL / Assistant Manager for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
Team members to provide feedback, career path discussion, skill-set enhancement, training needs and identification, performance improvement discussion

Primary External Interactions Business Partners for Service Delivery as per agreed upon SLA
Customers spread across different geographies for application upgrades and change requests
Business Partners for follow-up work and closure of open items

Organizational Relationships

Reports To: Manager

Skills
Technical Skills
Good understanding of Manual Testing
Basic understanding of database testing
Strong Client Interaction skills
Good knowledge of Excel, Power point and Word

Process Specific Skills
Manual Testing skills
Strong Presentation skills
Strong documentation skills
Project Coordination/management skills

Soft skills (Minimum)
Proficiency in English
Communication skills should be able to read, interpret business documents. Excellent oral/written communication
Team work/ Managing Self / Adaptability
Ability to work successfully in production driven environment
Adaptability
Ability to work on routine/standardized transactions
Ability to identify process improvement opportunities
Contribute actively to the success of initiatives at Organizational level

Soft Skills (Desired)
Ability to manage multiple tasks and to deliver accurate and detailed results within firm deadlines.
Ability to research and resolve problems.
Ability to handle escalation

Education Requirements BCA, MCA, B.SC IT, M.SC IT, B. Tech (Computer Science), M. Tech (Computer Science)

Work Experience Requirements Manual Software Testing, Data Management and Project Management Experience
Education: MCA/ PGDCAr r r r r r r BCA (Computer Application)
Industry: Financial Services/Stockbroking, Banking

Skills Required