Job Description

• L3 / L2 support for hardware calls
• Get server logs from customer, if possible, and analyse them for proper diagnosis
• Guide attending field engineer to resolve the incident to the satisfaction of the customer
• Attend to the incident personally in the field if required
• Ability to break complex problems down into actionable solutions
• Research, evaluate, install, configure, test, and maintain innovative storage-related computing hardware and software systems, coordinating with vendors as applicable
• Enhance own technical knowledge by finding relevant documents on new devices/ models launched by OEMs and familiarising with maintenance requirements for such devices
• Enhance own technical knowledge by finding relevant documents on new devices/ models launched by OEMs and familiarising with maintenance requirements for such devices.

Required Skills:

• All Servers/Storage /HPE Synergy/tape library hardware problem diagnosis, replacement of parts like HDD, Power Supply, RAM, Motherboard, etc.
• Knowledge of diagnostic systems/tools and RAID configurations and tools for HPE, Dell, Lenovo/IBM equipment

• System check-up, on-site setup, tune-up, assessment and diagnostics.
• Installation, repairing or rebuild of Windows server/Linux operating systems

Job Type: Full-timeSalary: Up to ?600,000.00 per yearSchedule:

• Day shift

Ability to commute/relocate:

• Sector 2, Noida - 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 5 years (Preferred)
• Diagnostic systems/tools: 5 years (Preferred)
• RAID configurations: 5 years (Preferred)
• Windows server/Linux operating systems: 5 years (Preferred)