Cybix Technical Services

Job Title: Trainee Field Engineer Desktop/ Laptop /Server Hardware Support Role Summary: This role is designed specifically for fresh graduate/ 3 yr diploma engineers. Selected candidates will undergo rigorous training for 6 months on all aspects of computer hardware support.…

Job Title: Field Engineer Role Summary: The role requires attending to field calls for Installation or AMC support of servers, networking equipment and storage devices and taking incidents through to closure. Calls will be directed to Field Engineers by central…

End to end handling and closure of incidentsReceive call from central despatch team with details of device and problem descriptionContact customer, schedule visit and ascertain requirement of spares, if anyCoordinate with Logistics team and get required sparesAttend to the incident…

L3 / L2 support for hardware callsGet server logs from customer, if possible, and analyse them for proper diagnosisGuide attending field engineer to resolve the incident to the satisfaction of the customerAttend to the incident personally in the field if…

Own sales targetsAcquire contact details of prospects like IT Managers, CIOsEstablish contact with prospects and make cold callsFollow up on leads, set up meetings of prospects with Cybix senior managementPrepare proposals, solutionsNegotiate with prospects and close dealsRegular meetings with customers…