Specialist Employee Experience

Year India, India

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Location: Gurgaon * The role is evidently focused towards resolving customer complaints & queries.

Handling inbound calls from customers
Outbound calls for follow-ups with employees
Handling complaints and providing appropriate solutions and alternatives in a timely fashion
Understand and manage personal performance (includes Productivity, Quality, On time login, SLA for Complaints) on daily basis
Demonstrate a thorough understanding of client's products and services

CTQs * Bachelor's degree with 0 - 3 year's work experience in customer service voice process

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