Job Description

Social Selling Program Manager

Description -

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That's how we work at HP. And this is how ideas and people grow.

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

TRAINING & ENABLEMENT

• Leading and managing the end-to-end Global LinkedIn Sales Navigator program across the HP sales network.
• Educating teams on the value of digital selling and working with different markets to drive Sales Navigator seat activation.
• Collaborating with LinkedIn teams to define the yearly training & enablement roadmap, developing training collateral and delivering co-hosted, monthly training sessions.
• Designing, launching and implementing initiatives to drive program adoption, engagement, and growth (eg. Gamification, HP Brain Candy Learning Path).
• Providing on-going support and resources to program users and HP sales teams ( eg. social selling content, LinkedIn Learning courses)

SALES OPERATIONS

• Collaborate with LinkedIn team to co-create the annual HP success plan
• Responsible for license procurement, deployment, and day-to-day management in the Sales Navigator tool (program hygiene and clean-up).
• Collaborating with cross-functional teams to manage global operations, monitor program budget, optimize business processes, collect user feedback and recommend program/sales tool improvements.
• Closely working with the CRM team to manage LinkedIn Sales Navigator platform integration with HP Dynamics.
• Working with stakeholders globally to document Sales Navigator success stories.

REPORTING

• Working closely with cross-functional teams on monthly Sales Navigator reporting process and dashboard updates (data extraction, data clean-up, data analysis).
• Creating and presenting executive-level program summary, progress, and performance metrics.
• Closely tracking program success metrics in Sales Navigator & Dynamics (usage reporting, pipeline generated, closed-won opportunities, new business)
• Collaborate with LinkedIn team to extract LinkedIn ROI reporting

GENERAL

• Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
• Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post- project evaluations.
• Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
• Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact.
• Utilizes and assists others in utilizing standard project management and quality
• improvement methodologies in process improvement approaches.
• Establishes processes which are consistent with overall organization objectives and maintains process documentation.

Education and Experience Required:

• First-level university degree or equivalent experience; advanced university degree preferred.
• Typically 6-10 years of related experience in IT/business operations.
• Typically 5-8 years of project management experience.
• Quality improvement training required and certification a plus.

Knowledge and Skills:

• In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.
• In-depth understanding of core HP businesses and the revenue cycle.
• Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required.
• Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts.
• Strong project management skills such as planning, execution and implementation.
• Solid financial and business acumen.

Job - Sales Operations

Schedule - Full time

Shift - No shift premium (India)

Travel - 25%

Relocation - No

EEO Tagline -

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.