Job Description

Description We are seeking great talent to join the Siebel CRM development & Support group. The Siebel Development & Support group works on the latest technologies to bring to life large digital transformations for our clients. We look for candidates who are digital natives and demonstrate dexterity in utilizing technology to solve real-world problems. The Siebel Support Consultant is an experienced multi-skilled professional, with hands-on experience in Siebel Architecture with the latest versions, development / Support experience on EIM, tools configuration, scripting(browser/server), and Siebel web tools especially workspaces and PL/SQL. He/she is a good team player, who is part of a team responsible for delivering end-to-end application development and L2 support services to customers. The main goal is to ensure we deliver application services and to continuously improve our maturity in processes and technology, resulting in best-in-class technology implementation. Responsibilities . Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users/L1 team. . Troubleshoot and fix PL/SQL and EIM Job failures, coordinate with application DBA and Siebel Admin team. . Troubleshoot job failures in Azure DevOps pipelines. . Troubleshoot issues related to application configuration, Workflow, scripts, etc., . Troubleshoot issues related to Siebel REST API integration. . In case of incident with product quality issue, ensure PR is created and tagged against the incident before closing it. . Perform UAT testing for projects owned by operations like new market adoption, LOV, ORG creations, LE creation, etc., . Prepare, present changes in change advisory board and own production implementation. . Coordinate and manage discussions with L1, L3 team and business users. . Effectively communicate with L1, L3 team and business users. . Think creatively to solve the user problem with a holistic and simple solution. . Drive best practices within teams with respect to operations standards and guidelines. . Ability to actively take part in PI planning, daily scrum meeting and other agile ceremonies. . Ability to learn and adapt to new frameworks/technologies. Skills Must have . Should have strong knowledge of Siebel Architecture, Siebel Configuration, EIM, Workflows. . Strong knowledge of PL-SQL, LINUX scripting, and DevOps. . Strong knowledge of Azure DevOps pipeline creation and maintenance. . Good exposure to azure infrastructure. . Exposure to scaled agile framework. . Exposure to Siebel integration using REST API, HTTP & EAI. . Should have strong knowledge of troubleshooting and resolving incidents raised by business users and L1 Support. . Good knowledge of troubleshooting and fixing job execution failures. . Ability to analyse /root cause the various kind of logs such as crash files, EIM, enterprise, gateway and application logs. . Prior work experience in Siebel Support projects. . Good communication skills. Nice to have . Basic knowledge of Cloud Services . Knowledge of ITIL, Agile methodologies . Able to work independently and interact with business community, L3 team to come up with solutions. Languages English: B2 Upper Intermediate Seniority Regular

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