Job Description

Overview:
Job Title: Lead Customer Support Consultant
Location: Bangalore

Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

As a Customer Success Consultant, you work in a multidisciplinary Customer Success Team on highly varied IT issues for our customers around the world in the Food and Beverage Industry.
Our clients are one of the biggest Food & beverage companies in the world with multiple locations around the globe.
You will be the first point of contact and able to answer questions about our Microsoft Dynamics F&O including our Food specific solution and 3rd party applications.
You analyze the issues and translate them into a suitable solution and design of our products for the customer.
In addition, you guide customers after the implementation, from the project phase to the management phase and you contribute to a long-term relationship.
You are responsible for a permanently appropriate solution in the functional areas.
You work together with colleagues all over the world to serve our customers. We’re looking for individuals with a strong functional awareness and customer focus. Who can answer and research on functional questions, takes ownership, know how to prioritize and chase for internal feedback when needed.
Foremost, you understand how to create an excellent Customer Experience.
Working via Aptean, is a great way to build your future career. We provide all sorts of opportunities within our Global team and within Learning & development.
Requirements:

• Experience within Customer Support (Tech Support / Functional support)
• Minimum of 7+ year in Dynamics 365 F&O / AX all-round all streams (Logistics / production / supply chain & Finance)
• C1 (near native) level of English (test will be provided)
• Able to work flexible hours (3 shifts per 24/7)

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy