Job Description

What you will bring: Bachelors or Masters degree in Computer Science or equivalent in IT/engineering.
7 years previous experience in roles involving Application Support and/or troubleshooting.
Good analytical skills with an eye for detail, knowledge of SQL & Stored Procedures.
Good written and verbal communication skills in English.
Good listening skills to understand customer issues and deliver on deliver on technical account management deliverables.
The ability to coordinate, follow up, follow through and drive issues to closure in a proactive and timely manner.
Exposure to Windows Azure and Cloud Computing will be an added advantage.
Understanding of customer support processes and tools. Ability to follow defined processes.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Education: Any Graduate
Industry: Software Services, IT-Software

Skills Required