Job Description

Job Title - Consultant - Application Support

Career Level - C3

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world\xe2\x80\x99s most serious disease. But we\xe2\x80\x99re more than one of the world\xe2\x80\x99s leading pharmaceutical companies. At AstraZeneca, we \'re dedicated to being a Great Place to Work.

ABOUT OUR IT TEAM

It\xe2\x80\x99s a multidimensional and results-oriented environment to work in \xe2\x80\x93 but that\xe2\x80\x99s why we like it. There are countless opportunities to learn and grow, whether that\xe2\x80\x99s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. A diverse set of minds that work cross- functionally and broadly together.

About the role

The main responsibilities of the role are, but not limited to:

Ensure optimum performance and stability for multiple systems for Finance, Legal and Global Sustainability applications that includes providing workarounds and identifying areas for improvement or solutions to permanently address the issue

Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA\xe2\x80\x99s)

Take lead during remediation of priority incidents (P1 & P2) and update all collaborators as appropriate in alignment in AstraZeneca priority communication process.

Provide 2nd and / or 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), aligning with Astra Zeneca standards, change control procedures

Take ownership of issues right from the time it was reported till remediation by meeting Service SLA\xe2\x80\x99s

Proactive in identifying areas for process improvement or finding opportunities for Automation

Support all Sarbanes-Oxley (SOx) Audits (internal & external) and assist Risk and Compliance teams to follow-up on audit observations for closure in a timely manner

Demonstrable ability to apply technical knowledge to multiple systems and support multiple business groups

Develop specialist knowledge by upskilling in relevant systems, documenting and sharing that knowledge, as required, with global teams

Liaise with multiple collaborators including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements

4 to 7 years of prior experience in application support and maintenance (L2 / L3 support)

Knowledge working and fix Custom and SaaS applications.

Good knowledge of ITIL Framework and ability to explain concepts of Incident, Problem, Change and Release Management Process

Experience working on IT Service management tools like Service Now, Remedy or Service Manager

Demonstrated ability to apply technical knowledge to multiple systems and must support multiple business groups and applications

Ability to fix difficult technical / functional issues with ease and complexity

Ability to explain solutions to problems in plain language

Handle end user communication regarding major incidents, such as: service interruptions, general information etc.

Supporting planned or adhoc activities as appropriate.

Personal Attributes:

Good communication skills \xe2\x80\x93 spoken and written

Experience working with global teams

Self-starter with good time management skills

Ability to work independently and provide support to team members

Adept in e-mail communication to end-users on status updates

Willing to work between shifts (6am to 3pm / 2pm to 11pm) as needed

Ability to work on multiple priorities with demanding timelines without having to be reminded

Must support during weekend (as and when appropriate) which may include US support hours (2200 \xe2\x80\x93 0700 IST)

WHY JOIN US?

We\xe2\x80\x99re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We\xe2\x80\x99re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it\xe2\x80\x99s because we make a significant impact. Everything we do matters.

SO, WHAT\xe2\x80\x99S NEXT?

Are you already envisioning yourself joining our team? Good, because we\xe2\x80\x99d love to hear from you! Click the link to apply and we\xe2\x80\x99ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted 18-Jan-2024

Closing Date 29-Apr-2024

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca