Job Description

About To-Increase Our mission is simple: we want to help our customers solve complex business matters using easy digital solutions. 170+ passionate and business technologically savvy people working here from 15 nationalities and counting. We’re proud of the awards we have received, but the trust we get every day from our 2000+ customers means more than anything! We pride ourselves to be selected to be part of the elite 1% Microsoft Inner Circle out of the 64K global partners & ISV’s, for 15 years consecutive years, incl. 2020-2021. What You'll Do We are looking for a Functional Support Consultant Dynamics AX / Dynamics 365 F&O to join our partner enablement and support team based in Hyderabad - India. A key fixture of this team is to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and digitally transform using To-Increase Solutions. The ideal candidate is an experienced functional consultant, who has played a lead role in implementing business applications and software development, whom can leverage and improve on your domain skills, the role will also provide an opportunity to solve complex problems and challenges faced by our To-Increase partners and customers when deploying our ISV solutions. You will have the opportunity to work with product development and contribute into the process ranging from idea to standard features and solutions that are sold through our global partner network. You will be part of a team with some of the most highly skilled employees in the industry that are working with Microsoft Dynamics AX and D365F&O and be part of an international organization with partners and customers around the globe. You will: As a Functional Support Consultant in the To-Increase partner enablement and support team, you will:

• Serve as primary contact for our customers for (remote) service and support requests on To-Increase solutions for Dynamics AX and D365F&O.
• Analyze, Investigate and Prioritize support cases and provide acceptable solutions to our partners and customer located world-wide.
• Secure pro-active and thorough communication, both verbal and in writing, in response to support requests.
• Assist the To-Increase development team in delivering incident resolutions, software fixes and software testing.
• Learn new advanced solutions on Dynamics AX and D365 F&O and work with the latest Microsoft technology.
• Able to replicate the problem scenario in standard environments, perform triage for non-replicable support cases and be able to provide workarounds where possible.
• Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time.
• Contribute and maintain the To-Increase knowledge base repository.
• Follow and develop standard operating procedures.

What You Need to Be Successful (Minimum Qualifications)

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• Bachelor's degree (CA/ICWA/MBA/Equivalent).
• At least 3 years, but preferrable 5 years of experience with Microsoft Dynamics AX in both D365 F&0 and AX2012.
• Functional knowledge of standard Dynamics AX systems functions (T&L and Project accounting), postings, roles and permissions, work flows, batch jobs.
• Proven certifications on AX2012, D365F&O
• The ability to quickly learn new functionality, new products, new developments.
• Strong analytical skills, to narrow down requests or issues reported by customers.
• Excellent communication skills in English, both verbal as in writing;.
• Strong team player and high customer & commercial orientation with a pro-active attitude.
• Ability to work with international partners / customers. Exposure to cross-cultural working will be an added advantage.
• Energized by working collaboratively to evolve and optimize our customer experience program.
• Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience.
• Proven ability to develop relationships quickly.
• Ability to manage several partners and customers at one time.

Nice to have:

• LCS Functional and Technical experience.
• Proven certifications on MS LCS
  

Why Work for Us

• Great Company Culture. We have an informal, non-hierarchical and people-oriented culture where your voice counts and you can be yourself. And we genuinely strive for a good work/life balance for everyone and you also have a lot of flexibility to organize your work days that suits you.
• Build your own career. You have the freedom take on the challenges you want and thereby creating the career you feel is right for you.
• International environment. You will work with colleagues from all our different offices, and with international customers, network of partners and Microsoft.
• Fast growing company with ambition. You will work for a leading ISV that is a Microsoft Gold Partner with premium industry solutions, where you will have ample opportunities to learn on the job and continuously grow & improve yourself.

TI by the Numbers Here are a few key numbers that gives you a snapshot of who we are. We would love to tell you more in person!