Job Description

: Responsibilities Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users/L1 team. Troubleshoot and fix PL/SQL and EIM Job failures, coordinate with application DBA and Siebel Admin team. Troubleshoot job failures in Azure DevOps pipelines. Troubleshoot issues related to application configuration, Workflow, scripts, etc., Troubleshoot issues related to Siebel REST API integration. In case of incident with product quality issue, ensure PR is created and tagged against the incident before closing it. Perform UAT testing for projects owned by operations like new market adoption, LOV, ORG creations, LE creation, etc., Prepare, present changes in change advisory board and own production implementation. Coordinate and manage discussions with L1, L3 team and business users. Effectively communicate with L1, L3 team and business users. Think creatively to solve the user problem with holistic and simple solution. Drive best practices within teams with respect to operations standards and guidelines. Ability to actively take part in PI planning, daily scrum meeting and other agile ceremonies. Ability to learn and adapt to new frameworks/technologies. Desired Skills and Qualifications Should have strong knowledge on Siebel Architecture, Siebel Configuration, EIM, Workflows. Strong knowledge in PL-SQL, LINUX scripting and DevOps. Strong knowledge in Azure DevOps pipeline creation and maintenance. Good exposure to azure infrastructure. Exposure to scaled agile framework. Exposure to Siebel integration using REST API, HTTP & EAI. Should have strong knowledge on troubleshooting and resolving incidents raised by business users and L1 Support. Good knowledge on troubleshooting and fixing job execution failures. Ability to analyse /root cause the various kind of logs such as crash files, EIM, enterprise, gateway and application logs. Prior work experience in Siebel Support projects. Good communication skills. Nice to have skills: Basic knowledge on Cloud Services Knowledge in ITIL, Agile methodologiesu00A0 Able to work independently and interact with business community, L3 team to come up with solutions.

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