Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Lead & participate in Service Now infrastructure upgrades, migration, configuration, support and maintenance. Participate in Scrum methodology. Primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customisations within the application. Knowledge of Integration Hub and API integrations with ServiceNow. Acts as a Subject Matter Expert for ServiceNow related technical escalations internally and with Vendor. Support Fulfillment teams in the trouble shooting of major incidents challenging cases to include joining crisis call and working with teams and vendors for resolution. Strict mandatory adherence to internal process to support the service, including change management, and incident management policy. Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible Requirements To be successful in this role, you should meet the following requirements: 8+ years of experience in software development with at least 5 year of experience working on ServiceNow application development. Must have good exposure to Agile Scrum practices and methodology ServiceNow certification (CSA,CIS) Strong Core Java development experience Ability to transform Business Requirement into Business Process, End to End experience of ServiceNow -based application design and implementation Well versed with class hierarchy, Updateset set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow , Integration Knowledge of Service management techniques including incident, problem, change, release management You\'ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by - HSBC Software Development India

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