Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

• Provide leadership and innovation by specializing in Service Management processes.
• Provide monitoring of daily activities to ensure policy and standards are enforced by the team.
• Review and understand information produced by other IT Service Management teams.
• Undertake analysis and follow-up of service performance, incident and change data to identify and address systemic/thematic trends and patterns of disruption/failure.
• Build and support effective working relationships and engage with key stakeholders to proactively drive enduring operational Service protection & Quality improvements and accountability.
• Identify opportunities to improve processes as per business needs and operational efficiency goals.
• Actively engage in continuous improvement objectives defined by the IT Service Management managers.
• This role requires the incumbent to take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervision

Requirements

To be successful in this role, you should meet the following requirements:

• Operational experience and knowledge of IT Service Management principles and methodologies including change, problem and service level management, in the financial industry or large blue-chip IT organisations.
• Knowledge and understanding of HSBC IT Service Management tools and best practice techniques, including experience in Data Analysis, MI/Reporting processes and working with BI tools
• General technical understanding of IT software, hardware, networks and operations.
• Excellent communication and influencing skills to convey risks and implications and influence teams to deliver positive operational outcomes.
• Solid customer orientated partner/stakeholder interaction, including experience interacting with colleagues in higher positions.
• A gatekeeper/guardian/protectionist mind-set
• Working in a team environment.
• Good working knowledge on MS Word, Excel, PowerPoint, SharePoint and Cognos and Service Now.

You\xe2\x80\x99ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by \xe2\x80\x93 HSBC Software Development India

HSBC