Job Description

The Role

Are you up for the challenge? Be part of Shell as we deliver a range of activities necessary to seamlessly integrate and operate one of the world’s largest IT estates and to continuously deliver value to Shell. Where you fit As a Service Integration Analyst, you will understand, delivers or improves scopes that cover service management activities, Hybrid on-premises and Cloud operational landscapes with many integration points; and the integration of the interdependent services of diverse internal and external service providers into end-to-end services. What’s the role? As the Service Integration Analyst, you will assist in the support of infrastructure services provided by the IT organization in remaining integrated with key ITIL processes such as Demand Management, Request Management, Incident and Problem Management & Change and Release Management. You will aid in ensuring new infrastructure services are leveraged by applications in line with the ITIL requirements for application and service delivery. Other responsibilities include:

• Manage end-to-end aspects of EOL (End of Life) Processes such as scoping, and discovery with the ability to perform due diligence and share with stakeholders
• Risk Analysis and Documentation for all associated processes.
• Work with multiple stakeholders for Planning and Integration related activities
• Creating various reports based on business requirements and circulating them at the agreed frequency and agreed format which may need flexibility and adaptability.

What We Need from You

• A Bachelor’s degree in IT and/or Management
• Knowledgeable in ITIL Process – Incident / Problem & Change Management
• Proven IT Experience & ServiceNow experience in process and reporting
• With a complete understanding of ServiceNow, specifically relevant to reporting/ dashboard
• Demonstrate a good understanding of Security and regulatory policies.
• Skilled in negotiating win-win solutions with stakeholders
• Strong organizational skills, able to achieve results through influence, intervention & drive rather than through traditional line organization
• Excellent team player skills and is highly experienced at creating and managing relationships with stakeholders at various levels, singly and in groups
• Proven ability to work collaboratively & influence others in a cross-functional, multi-application, multi-service providers environment
• Self-starter with good analysis and problem-solving skills
• Experience of working in a virtual cross-cultural global team environment
• Presentation skills with a high degree of comfort with both large and small audiences
• Ability to take periodic calls outside of working hours to facilitate working in a global environment
• Proven ability to work collaboratively & influence others in a cross-functional, multi-application, multi-service providers environment
• Knowledge of Power BI and Salesforce will be an added advantage.

COMPANY DESCRIPTION Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its business footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, Downstream & Upstream spread across more than 7 main locations. An innovative place to work Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part. An inclusive place to work To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential… We are creating a space where people with disabilities can excel through a transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there. We are striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We consider ourselves a flexible employer and want to support you in finding the right balance. We encourage you to discuss this with us in your application. A rewarding place to work As an equal opportunity employer, combining our ideas through a creative, collaborative environment and global operations – we have developed and will continue to nurture a unique workplace with an impressive range of benefits to ensure that joining Shell is an inspired and rewarding career choice for everyone.

Disclaimer

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.