Job Description

Req ID: 214311

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role Responsibilities Provides system support for the areas of systems administration.

Utilizes a knowledge database and troubleshooting skills to complete request tasks, resolve tickets generated through automation and resolve tickets assigned by the service desk.

Understands and manages problems utilizing defined problem and change management policies and procedures according to ITIL framework.

Principal Accountabilities

- Monitors and diagnoses performance of ITSM Tools (Remedy and Service Now)

- Performs incident resolution, problem determination and root cause analysis.

- Escalates tickets to specialized technical teams. Resolves problems involving technical knowledge of ITIL and system administration.

- Provides positive customer experience with each customer interaction.

Career Level Criteria - Established working knowledge and application of a specialized technical skill.

- Understands how work impacts results for their area.

- Demonstrates knowledge of internal operations and develops relationships to facilitate workflow.

- Applies specialized knowledge to coordinate day-to-day work.

- Knowledge of related regulations and standards. - Strong understanding of current processes and procedures and may identify opportunities for improvement. - Completes a wide range of tasks and assignments. Problem Solving - Uses basic information- gathering skills. - Recognizes when there is insufficient information and brings problems to the attention of others. - - Escalates non-routine and/or technical issues to more senior -level team members. - Assignments require limited judgment with little to no decision- making. - Activities focus on support and maintenance rather than development or implementation. - Exceptions are resolved with the concurrence of a team lead or supervisor. Requirements -24x7 Support Model - ITIL Fundamentals - Proficient knowledge of Remedy and Service Now - Strong analytical skills

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.