Job Description

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified below and you think you can bring value to the role, we'd love to learn more about you!

Ciena is looking for a skilled, highly motivated senior technical writer. We're looking for a problem solver with excellent language skills who will write easy-to-understand user guides and online help. You'll also create tutorials, configuration guides, and other user assistance to help our customers use our products.

Responsibilities:

• You will create and maintain user documentation for Blue Planet products.

General Activities:

• Write, maintain, and improve customer documentation
• Supplement documentation with relevant graphics and examples
• Work with minimal direction toward predetermined goals, and be able to quickly become proficient with new tools and software

Collaboration with stakeholders

• You will interact with developers and customers to identify and close gaps in documentation.
• You'll participate in our learning community, recognize trends and topics of interest, and create content that meets the needs of our customers.

Areas of impact

• You'll be integral to the success of our customers.

Requirements

• Excellent writing, editing, grammar, and verbal communication skills and a strong attention to detail
• Experience writing for external audiences, and aptitude with both technical documentation and training guides
• Ability to plan, schedule, and be flexible while meeting tight deadlines
• BA/BS degree or equivalent practical experience
• 5 years experience planning and writing customer-focused documentation for software audiences
• Ability to meet tight deadlines with multiple deliverables
• Great communication skills
• Nice to have: Familiarity and comfort with Git, Markdown, and other documentation tools

*LI-CN

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.