Job Description

We\'re looking for a

Senior Technical Writer This role is Office Based

Cornerstone is looking for a Senior Technical Writer. This person is expected to work as an Individual contributor, completely Hands-on and providing support in creating and editing customer-focused product documentation. The employee is a member of the Product Documentation team and reports directly to the Product Documentation Manager.

In this role you will work on the following...

• In this role, you\'ll work with development teams in a cross-functional, distributed environment. In addition, you\'ll need excellent communication skills, and a demonstrated ability to deliver high-quality technical publications to deadlines driven by customer needs.

• Research, outline, write, and edit new, and existing content that meets quality standards with excellent attention to detail. Content should be clear, concise, correct, and without spelling or grammatical mistakes.
• Collaborate with key stakeholders, including product managers, product marketing, quality assurance, and engineers, to
• produce and maintain world-class product documentation.
• Prepare world-class product documentation, including Admin and User Guides, Integration and Installation Guides, Online Help, and so on.
• Implement feedback from internal stakeholders and customers in a timely manner.
• Test both the product and its documentation for accuracy and consistency.
• Work with global teams, including flexibility to work and engage with remote teams during offcore working hours when necessary.
• Learn complex concepts and communicate the information in a way that is engaging, succinct, and logical for users.
• Gather and analyze technical and product information from various sources, including discussions with engineers and hands-on experimentation, to document new or changing product functionality.
• Strong technical aptitude to quickly learn new concepts and tools and technologies and an ability to analyze and solve problems.
• Think outside-the-box and innovate to improve documentation processes, standards, and overall documentation quality.
• Help improve the user experience by providing feedback about the product and write user interface text that facilitates user navigation, including error messages, labels, and other on-screen elements.
• Write for a variety of audiences, from non-technical end users to programmers, system administrators, and HR administrators.
• Ability to multi-task to meet the release deadlines and timelines in a fast-paced, changing environment in a self-sustaining manner.
• Work independently to plan, schedule, estimate, prioritize, and track multiple documentation projects to meet the release deadlines and timelines in a fast-paced, changing environment in a self-sustaining manner.
• Lead and manage own projects or initiatives as an individual contributor. Have a positive attitude, willing to jump in and tackle new challenges and enjoys working as part of a team in a collaborative environment.

You\'ve Got What It Takes If You Have...

• BA/MA in English/Journalism or related discipline or BE/BTech with at least 8-10 years of experience working as a Technical Writer, preferably for a product- or SaaS-based company.
• Experience working in an Agile development environment is a plus along with using the following tools and technologies: Confluence/JIRA, MadCap Flare, Git, HTML, CSS, Microsoft Office.

Our Culture:

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We\'re always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we\'d love to meet you!

What We Do:

Cornerstone is apremier people development company. We believe people can achieve anything whenthey have the right development and growth opportunities. We offerorganizations the technology, content, expertise and specialized focus to helpthem realize the potential of their people. Featuring comprehensive recruiting,personalized learning, modern training content, development-driven performancemanagement and holistic employee data management and insights, Cornerstone\'speople development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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