Job Description

As passionate about our people as we are about our mission.

What We\xe2\x80\x99re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our \xe2\x80\x9cCircle of Awesomeness\xe2\x80\x9d award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

As a technical writer for Products, you are expected to master the technical writing principles, and acquire and analyse product information to develop clear and comprehensive user documentation.

Responsibilities:

• Develop an understanding of roles, processes, and procedures within the team and across the functions.
• Assist the product teams in creating products\xe2\x80\x99 documentation with high degree of accuracy and usability.
• Provide documentation assistance to product teams in terms of editing and reviewing documents, in discussion with your manager.
• Complete work to agreed schedules and organize own time efficiently.
• Operate independently and as part of a team.

As part of the Technical Communication team, you will:

• Assess the impact of product functionality on existing user-facing content and enhance the help content accordingly.
• Perform first-level usability testing of the product as part of validating the functionality prior to content creation.
• Write usable and comprehensive content that complies with the organizational writing standards.
• Review work with stakeholders and apply suggested changes accurately. Apply corrections from the review and editorial process to enhance the content quality.
• Understand the documentation standards of the organization and contribute to building those.
• Participate in the product design process and provide feedback into the product functionality and usability through UI and message reviews.
• Contribute significantly towards taking the documentation quality and standards to the advanced levels.
• Make suggestions towards improvising the processes within and across the teams and devise plans to implement those

Experience and knowledge:

• A graduate or post graduate degree, preferably in Finance or Information Technology.
• Quotient to understand the financial concepts.
• At least five years of strong technical writing experience with product companies of equal caliber.
• Degree or experience in Finance domain is a huge plus.
• Strong experience in MadCap Flare or any XML-based tool.
• Experience in DITA concepts and implementation.
• Good working knowledge on the API documentation and Cloud concepts.
• Knowledge about Photoshop or any equivalent image-capturing tool.
• Knowledge about video documentation.
• Working knowledge of UI/UX testing.
• Strong command over spoken and written English.
• High attention to detail.
• Interest in researching different products and technologies.
• An innovative and technical mindset.

#LI-AS1
#LI-Onsite
#LI-Hybrid

Health & Wellness

• 
  Hybrid & Remote Work Opportunities
• 
  Flexible Time Off
• 
  Career Development & Mentoring Programs
• 
  Generous Retirement Benefit Plans, including a company-matching HSA program.
• 
  Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
• 
  Community Volunteering & Company Philanthropy Programs
• 
  Employee Peer Recognition Programs \xe2\x80\x93 \xe2\x80\x9cYou Earned it\xe2\x80\x9d

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our
Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the
African American Leadership Institute ,
Code2College , and
YearUp , promoting diversity and success in leadership and technology. Other deserving beneficiaries include
Resource Center helping LGBTQ communities,
JDRF , and
Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.