Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Tech Lead/Senior Technical Lead, NOC Voice

Job Level

PT1 Core/ PT1 Advance

Reporting to

Associate Senior Manager

Function

Operations and Engineering (Network Operations Centre)

Primary job location

Gurgaon/Bangalore

Role purpose and key accountabilities

At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level.

Colt provides world-class network and communications services to information-intensive businesses across Europe, Asia and North America. With local market perceptive and global reach - Colt is big enough to deliver and small enough to care.

To work within a team of highly skilled network engineers with 24x7 responsibilities for the operability and quality of the Colt's Voice Networks, owning through to resolution all incidents generated from the network and implementing of all network change. The NOC will be key contributors to network quality, network availability and customer experience.

Core

• Performs continuous resource status to ensure live traffic is adequately managed
• In case of an incident, isolates the failing section and raises requests for replacement of faulty element.
• Liaises with key performing partners for resolution of network issues
• Monitors status of open tickets and provides reports on fault resolutions internally and externally
• Implements specific planned works in the Network
• Carries out preventive measures and maintenance to ensure customer service is delivered to SLA
• Monitors status of open tickets and provides reports on fault resolutions internally and externally
• Analysis of impact due to any fault in COLT network on customer
• Participate in a shift pattern for monitoring & troubleshooting 24x7.
• Fault management for the entire Voice network of COLT which includes Sonus IMS, Nokia NGIN.

Major Incident Handling

Additional

• Liaises with internal departments for solution.
• Manage and rectify faults with peering and transit partners.
• Maintain a clear and accurate record of events throughout a fault duration utilizing COLT's Siebel based Fault/Service Request Management System.
• Manage tasks assigned to other teams, such as Field Maintenance, GCA or TAN teams
• Assist in the creation of major outage reports.
• Managing over the phone the diagnosis and resolution of complex faults utilizing various interfacing teams.
• Ensure all department processes and procedures are accurate..

Essential requirements [skills, experience, qualifications]

Skills & Experience

• Subject Matter Expert to the Voice operations teams.
• Efficient Outage handling and escalation in case of any network incident
• Maintain good relationships with key interfaces (Carriers, Commercials, Network Services etc.)
• Measures to improve network performance
• Ensuring compliance to stringent OLAs/SLAs
• Manage & analyse key logs, reports and dashboards
• Analysis of Critical Network incidents
• Grooming of team members in routine in order to increase their engagement & efficiency
• Fulfilment of various management objectives and initiatives from time to time.

Development of time saving tools and techniques.

Qualifications

• Essential:-

• Electronics & Communication Engineer (Diploma or B.E.) with 8+ years' experience in Network Management / O&M profile in multi-vendor environment
• Results oriented

Collaborative team player

• Desirable:-

Fluent in English (written and spoken).

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Access to Online-learning Platform
• Business mentoring
• option of parking slots in the Colt Campus
• lunch vouchers