Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role Profile

Role title:

Senior Technical Lead, Applications Development

Colt Level:

PT1

Business Unit:

TSO (Technology and Security Office)

Reports to:

Manager, Applications Development

Location:

Bangalore, India

Role purpose

At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level.

Colt provides world-class network and communications services to information-intensive businesses across Europe, Asia and North America. With local market understanding and global reach - Colt is big enough to deliver and small enough to care.

Role Purpose:

• To design, build/ configure/ develop and test solutions for Colt Asia Billing applications
• To provide functional & technical expertise for Billing and Invoicing systems
• To support IT operational and break fix (L3 support) activities for Colt Asia\'s corporate and billing systems
• To ensure quality is maintained across deliverables

Key accountabilities

• Working with different Colt teams to design and develop system requirements, develop technical specs & solutions for minor enhancements and projects. Deliver complete solutions along with impact assessment, installation guides, system test plans, test results, change records etc., thoroughly test solutions to ensure they are fit-for-purpose, and up to Colt\'s agreed standards.
• To acquire a good working knowledge of the different Colt country set-ups and requirements and to gain an understanding of Colt\'s architecture and billing model.
• Supporting IT operational process and resolving production incidents and service requests. Support and setup of application environments.
• Work to SLAs, assisting in 3rd line application support activities to ensure resolution of any issues as required and escalating where appropriate.
• Adhere to Colt\'s change control process in regards to production updates.
• Support technical deployments, participating in close-out process and post-implementation reviews
• Maintain such documentation as is required to record changes to the systems, provide evidence of testing, and explain impact of changes to other users.
• To provide timely status updates for progress tracking.
• Produce accurate estimates for various activities after taking into account various other teams.
• Ensure timely delivery of regular reports and attendance of appropriate meetings as defined by manager.
• To ensure quality at all times and to take a lead in ensuring quality guidelines are followed by junior team members.
• To train new staff members and ensure transfer of knowledge to other team members.

Key performance indicators (financial and non-financial)

• Technical deliveries (within time, scope, cost and quality)
• Operational improvement through automation/ innovation/ reuse/ tools
• Delivery of cost effective and optimal solutions
• Continuous improvement in delivery methodology/ efficiency/ productivity
• Adherence to project processes
• Learning and skill development
• Team work/ team satisfaction

Relationships and key contacts

• IT architecture, development and testing teams
• IT support and infrastructure teams
• Business teams in billing, finance, regulatory, network engineering and product areas

Role specific requirements

Skills & Experience

Mandatory

• Technology skills- C/C++, Java, Ruby, PL/SQL, Linux, Oracle Database
• Good working knowledge of the systems development lifecycle, with hands-on software development experience
• Experience in software/systems design work
• 8-12 Years\' experience in software development

Desirable

• Experience with tools for automated build and deployment, configuration management, containerisation, development IDE\'s
• Knowledge of Waterfall and Agile Development, DevOps, Microservices
• Experience of working on BSS systems such as Retail billing or Carrier billing or Mediation or Revenue Assurance/Fraud areas
• Preferably experience of IT/BSS product development and implementation within a telecoms company
• Preferably experience of IT/BSS operational support within a telecoms company.

Person specification

• Good communication including high-level of spoken and written Japanese and English & good document writing skill.
• Experience of working to tight deadlines.
• Strong inter-personal skills, with experience of facilitation / negotiation
• Technical understanding of Business Systems and Services solutions and appreciation of their structure and workings.
• Self-disciplined and focused with good time-management and multi-tasking skills
• Strong team player with ability to train and lead others
• Ability to participate in technical discussions on high level design and process
• Be aware of Colt\'s information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.
• Identify risks related to process and information security and treat/ mitigate the same as appropriate

Qualifications

Minimum qualification - Bachelor degree in Engineering

Colt Values

Customer

We see through the customers eyes - We keep it simple

• Identifies all available customer service/performance data and takes appropriate action to resolve issues
• Proactively reviews personal workload to ensure that duties which impact a customer\'s experience are prioritised - discusses issues with manager and agrees how to resolve

Ownership

We focus on the outcome - We step up

• Drives action to improve the way they work and the outcomes they deliver, working with their manager and colleagues to resolve issues/make change - always retaining responsibility for seeing tasks through to resolution
• Demonstrates initiative by taking on tasks/activities that benefit the customer, business or team, without being prompted or seeking permission

Leadership

We tell it like it is - We help people be amazing

• Regularly requests feedback on individual and team performance - using this feedback to drive personal / team development through personal coaching and team guidance
• Continually identifies areas where they can add value to the business, raising these suggestions with their manager and implementing agreed actions

Teamwork

We are rock solid - We are fast on our feet

• Gets to know team members personally (regardless of where they work) and uses knowledge of others to build a higher performing team
• Attempts to resolve conflict within the team and subsequently improve overall performance
• Praises and recognises the efforts of others publically, with the intention of motivating individuals to continuously improve

We are a winning team with strong shared values that guide how we do business with our customers, partners and each other Full details can be found

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Access to Online-learning Platform
• Business mentoring
• option of parking slots in the Colt Campus
• lunch vouchers

Colt Technology Services Group