Job Description

Senior Operations Analyst is a technical expert responsible for ensuring high availability of a suite of applications in the production environment. You will participate/lead technical discussions and prioritize work streams during the service restoration process. You will assist in root cause analysis, assess potential solutions and work with application and Infrastructure technology subject matter experts to introduce permanent fixes in the production environment. You will review and interrogate changes being introduced into the production environment to assess potential risk to the applications. This position suits a person who is a self-starter, thinks outside the box and enjoys coming up with innovative solutions to solve business and technology issues.

Senior Operations Analyst will be a key member of the of Digital Technologies applications team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis. The position provides an unparalleled opportunity to become a valuable member of our global technology team supporting a very dynamic and rapidly growing global Asset management business. You will be part of an inclusive, collaborative culture that rewards individuals for their contributions. You will work with a group of talented people who share a passion for high quality work that is in the best interest of our clients. This position will provide you with opportunities to make your mark within the team.
If you are driven to succeed and prepared to meet the ever-changing needs of the financial services industry, you are ready for a career at Ameriprise.
Responsibilities : Troubleshooting & Incident Management \xe2\x80\x93

• Manage and Lead service restoration/recovery of applications.
• Ability to drive production incident bridge calls for P1 and high priority P2 incidents.
• The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure)
• Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise.
• Assess & recommend solutions for permanent fixes to improve application stability and resiliency.
• Review production related changes upon risk assessments.
• Should be open to learn new technologies/tools.
• Very Good Working knowledge on the ITSM processes.
• Proactive Monitoring & Preventative Maintenance
• Ensure application availability and response times, batch processing SLAs/OLAs are met and or exceeded.
• Pro-actively monitor the stability and performance of various technologies within area of expertise and take appropriate corrective actions prior to an incident or problem occurring.
• Work with the enterprise monitoring team to implement and improve monitoring capabilities.
• Use monitoring tools to prevent potential business impact.
• Collaborate with members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
• Monitor and report issues within the monitoring system and work with the required team/vendor for quick restoration. Analysis.
• Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
• Independently identify key issues, patterns and deviations during the analysis.
• Recommend robust solutions utilizing pragmatic judgment, creativity, and in-depth technical knowledge and evaluation that comprehensively helps maintain high availability, resiliency and stability of applications.
• Leadership & Partnerships
• Manage effective relationships across teams and collaborates with leadership on a frequent basis.
• Send communication to leadership during Priority1 production incidents.
• Facilitate the onshore-offshore call during the start and end of business day to share the updates.
• Walkthroughs: Coordinate with BAU to get the details of changes that would impact the applications. Processes, Standards & Best Practices.
• Participate and provide input in the continual improvement of processes, policies and best practices to ensure high availability of applications.
• Incident management - logging, prioritizing and resolving incidents and track them against various SLAs using Service Now tool.
• Problem management - Resolving recurring incidents permanently, performing break fix root causes and coordination with Development teams for fix implementation.
• Change Management - Scrutinize the changes to the environment and provide recommendations to the Change owners Documentation.
• Create, maintain and update operational documentation with detailed design diagrams, troubleshooting steps, systems metrics and Standard Operating Procedures as required to ensure operational excellence.

Required Qualifications :

• Bachelor\xe2\x80\x99s degree in Computer Science or similar field; or equivalent work experience.
• 2-7 years of relevant experience. - Atleast 2 years of 24x7 production support experience required.
• Atleast 2 years of experience with two or more technologies listed below:
• Core-JAVA
• Linux/Unix
• Oracle/SQL Server
• Service Now
• Informatica Power Center
• AWS Fundamentals
• UNIX Scripting
• ITIL Understanding
• Docker
• Kubernetes
• AWS RDS and other managed services
• Experience using application and/or Infrastructure monitoring tools- Splunk/Sumologic/Datadog/Grafana/Kibana - Demonstrate strong analytical, problem solving and debugging skills.
• Availability outside of normal business hours to provide after hour or "on-call" support to solve high impact incidents/problems.
• Effective written and verbal communication skills and ability to articulate technical information across multiple organizational levels.

Preferred Qualifications :

• Hands on experience in Cloud administration and Devops tools is a plus.
• Hands on experience in supporting applications hosted on AWS and AWS Managed Services.
• Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace concepts is a plus.
• Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus.
• ITIL framework certification is a plus.
• Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management).

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm\xe2\x80\x99s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You\xe2\x80\x99ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you\'re talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.






Full-Time/Part-Time Full time






Timings (8:15a-4:45p)






India Business Unit AWMPO AWMP&S President\'s Office






Job Family Group Technology