Job Description

Senior System Engineer

General Information

Req #

WD00034134

Career area:

Services

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Friday, October 7, 2022

Working time:

Full-time

Additional Locations:

• India - Karn\xc4\x81taka - Bangalore

• India - Karn\xc4\x81taka - BANGALORE

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big-huge.

We\'re not just a US$70 billion revenue Fortune Global 500 company, we\'re one of Fortune\'s Most Admired. We\'re transforming the world through intelligent transformation, offering the world\'s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions-not just the select few-experience our version of a smarter future.

The one thing that\'s missing? Well\xe2\x80\xa6 you...

Description and Requirements

• L1 level monitoring and administrative support on end user devices
• Daily Health check-up of end user solutions using the deployed tools.
• Performs installations, maintenance, and repairs on customer equipment (Desktop / Laptop / Ipad / Tablet PC/peripherals, Printers, Scanners at Part Level replacement knowledge) remotely.
• Determines site and equipment requirements, outlines interdependencies.
• Understands customer goals; identifies consequences of various solutions.
• Installation including Data Transfer knowledge and Deploy OS via SCCM, Image via Ghost, etc..,
• Configuration, troubleshooting of OS (Windows & Red hat Linux), and Productivity tools like MS office, AV tools etc.
• Customer management, VIP User / Senior Manager support
• Updating / Closer of Ticket in Ticketing Tool
• as the primary point of contact for Remote Support, and overall problem resolution responsible for end-to-end case management.
• End to End Customer / Case Ownership of all issues including hardware and software.
• Ensure customer incident resolution at industry leading incident closure rates.
• Accurately diagnose problem severity levels and prioritize call loads appropriately.
• Participate in technical transition for new FMS customers.
• Executing SOP based BAU activities.
• Escalation to next level for support on issues related to all environments.
• Working with the Ticket Management tool to manage tickets.
• Follow Change Management process and Incident Management tickets for all the production, development, and test environment server activities.
• Keeping up to date with technology trends and developments.
• Work closely with service delivery team and ensure the agreed KPIs with customers are met.
• Always ensure customer satisfaction

Additional Locations:

• India - Karn\xc4\x81taka - Bangalore

• India - Karn\xc4\x81taka - BANGALORE

• India

• India - Karn\xc4\x81taka

• India - Karn\xc4\x81taka - Bangalore , * India - Karn\xc4\x81taka - BANGALORE

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