Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

1. Administers, creates, and interprets reporting of business metrics and takes appropriate tuning action as necessary across the enterprise to provide processing performance reports for Senior and Executive Management. Develops and maintains predictive modeling tools to enhance performance related to scheduling, prioritization, and coordination of production applications by proactively assessing processing performance and future client needs.

2. Develops and administers automation tools, products, applications, and business processes to increase productivity, eliminate duplications, and coordinate information requirements. Provides technical advice to all levels of management and team members on interpretation/ development/ revision of policies and procedures.

3. Work in collaboration with Subject Matter Experts, training, communications and stakeholders to ensure smooth "go live" when new systems or processes are moved to production.

4. Recommend continual service improvement opportunities to enhance run-time optimization and work with the business/ application team to remedy issues. Recommend, develop and maintain complex analytical tools utilizing statistical data to identify opportunities for improvement and consistency across all environments.

5. Lead operational support for all Business Continuity activities and conversion/ deconversion activities.

6. Maintain a continuous line of communications, keeping internal partners informed of all critical issues. Representing the company externally as necessary.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.