Job Description

Working with Us
Challenging. Meaningful. Life-changing. Those aren\xe2\x80\x99t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You\xe2\x80\x99ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: .Desired Candidate Characteristics:

• Have a strong commitment to a career in technology with a passion for healthcare
• Ability to understand the needs of the business and commitment to deliver the best user experience and adoption
• Able to collaborate across multiple teams
• Demonstrated leadership experience
• Excellent communication skills
• Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo
• Agility to learn new tools and processes

Key Responsibilities:

• Lead the process of gathering and analyzing business requirements from stakeholders to understand their needs and objectives. Translate these requirements into functional specifications and user stories.
• Collaborate with stakeholders, architects, and developers to design Salesforce solutions that meet business requirements and align with best practices and industry standards.
• Manage Salesforce projects from initiation to completion, including planning, scheduling, resource allocation, risk management, and stakeholder communication. Ensure projects are delivered on time, within budget, and to the required quality standards.
• Provide leadership and guidance to a team of Salesforce Business Analysts. Mentor team members, assign tasks, and ensure their professional development.
• Oversee the configuration and customization of Salesforce to meet business needs. This may include designing custom objects, fields, workflows, validation rules, process builder flows, and other Salesforce functionalities.
• Coordinate the integration of Salesforce with other systems and applications within the organization\'s ecosystem. Ensure data consistency and integrity across integrated systems.
• Develop test plans, conduct testing, and ensure quality assurance for Salesforce solutions. Perform user acceptance testing (UAT) and facilitate user training and adoption.
• Maintain documentation of Salesforce configurations, customizations, processes, and best practices. Ensure that documentation is up-to-date and accessible to relevant stakeholders.
• Stay updated on Salesforce platform updates, new features, and industry trends. Identify opportunities for process improvements and optimization of Salesforce solutions.
• Build and maintain strong relationships with business stakeholders, IT teams, and external vendors. Communicate effectively with stakeholders to manage expectations and address concerns.
• Ensure compliance with relevant regulations, data privacy laws, and organizational policies in Salesforce implementations. Establish governance frameworks and protocols for Salesforce usage.
• Provide ongoing support and maintenance for Salesforce solutions, including troubleshooting issues, implementing enhancements, and addressing user inquiries.

Qualifications & Experience:

• At least 7-10 years of experience in Salesforce preferably in Pharma.
• In-depth understanding of the Salesforce platform, including its various clouds (Sales Cloud, Service Cloud, Marketing Cloud, etc.), standard objects, custom objects, data model, security model, automation tools (such as Process Builder, Workflow Rules, and Flow), and integration capabilities.
• Proficiency in gathering, analyzing, and documenting business requirements. Ability to translate business needs into technical specifications, user stories, and functional requirements.
• Experience in managing Salesforce projects from initiation to completion. This includes project planning, scheduling, resource allocation, risk management, and stakeholder communication. Project management certifications such as PMP or Agile/Scrum certifications can be beneficial.
• Strong leadership skills with the ability to lead and mentor a team of Salesforce Business Analysts. Experience in assigning tasks, providing guidance, and fostering professional development.
• Ability to design Salesforce solutions that address business requirements and align with best practices and industry standards. This includes designing custom objects, fields, workflows, validation rules, and process automation.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical concepts to non-technical stakeholders. This includes conducting stakeholder meetings, facilitating workshops, and delivering presentations.
• Strong analytical and problem-solving skills to identify issues, analyze root causes, and develop effective solutions. Experience in troubleshooting Salesforce issues and implementing enhancements.
• Ability to collaborate effectively with business stakeholders, IT teams, developers, architects, and external vendors. Experience in building and maintaining strong relationships with stakeholders and managing their expectations.
• A mindset of continuous learning and staying updated on Salesforce platform updates, new features, and industry trends. Participation in Salesforce community events, training programs, and certifications can enhance skills and knowledge.
• Understanding of business processes and workflows across various departments (sales, marketing, customer service, etc.). Ability to align Salesforce solutions with business objectives and drive business value.
• Experience in developing test plans, conducting testing (including user acceptance testing), and ensuring the quality of Salesforce solutions before deployment.
• Proficiency in maintaining documentation of Salesforce configurations, customizations, processes, and best practices. Knowledge of compliance requirements, data privacy laws, and governance frameworks relevant to Salesforce implementations.

BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.#HYDIT #LI-HybridIf you come across a role that intrigues you but doesn\xe2\x80\x99t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as \xe2\x80\x9cTransforming patients\xe2\x80\x99 lives through science\xe2\x84\xa2 \xe2\x80\x9d, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol-Myers Squibb