Job Description

Company: Mercer

Description:

Career Delivery Group

Remuneration Data Solutions (Career) is seeking candidates for the following position based in the Noida office

Senior Manager - Survey Operations (E)

What can you expect?

The role is responsible for leading the projects and delivery of rewards benchmarking for clients in an identified industry or set of industries. The growth and POV (Point of View) creation for the industry will be an important responsibility of this role. Developing strong working relationships with key internal stakeholders and advising them on Rewards and Benefits; Providing ongoing support to them in data interpretation; Review survey data and reports and provide sign-offs ensuring high quality and on-time delivery; partnering with internal stakeholders with the objective of delivering world class rewards consulting and products to our clients, proactively engage stakeholders to identify opportunities and form long-term sustainable relationships with them.

What is in it for you?

• Medical insurance, personal accident insurance, group term life insurance from the day you join us
• Holidays (As Per Location)
• Shared Transport (Provided the address falls in service zone)

We will count on you to:

• Ensure seamless and superior client service delivery for the entire group, including critical expectations like Turn Around and Accuracy.
• Client/Onshore relationship management and enhancement
• Drive and participate in new opportunities to move work to Operations Team
• Multi-Tasking and very sharp mind that can work every day with the same rigor.
• Effective /accurate reporting skills (Knowledge of MS Access, MS Excel, MS PowerPoint, word, MS Visio and MS Project)
• Own accountability by being able to help the teams troubleshoot issues in projects both on technical and business side.
• To Communicate and highlight best practice implemented at Mercer with onshore at various forums
• Mentor and Coach team members
• Build Mercer culture in the team \xe2\x80\x93 articulate the imperatives in the respective LOB
• Responsible for driving initiatives within the group and ensure the results from those with a confined focus on the timelines and quality
• Define annual plan for trainings based on requirements of their teams
• Create succession plans for Ds and Es levels
• Champion and lead one engagement activity across Mercer
• Drive strengthening plans for their units
• Drive initiatives for the business when assigned
• Define and drive the standard employee measurement factors like KRAs, Mentoring and Project SLAs
• Should act as very strong escalation resolution source for the entire team for deliverables, client/stakeholders and people related issues.
• Define, delegate and monitor the various employee engagement initiatives for the assigned shop viz; R&Rs, SPOT Award System, One on ones and so on.
• Effectively manage seat utilization i.e. how we can cross utilize seats in different shift timings for different processes
• Drive diversity ratio

What you need to have:

Minimum 8 years\xe2\x80\x99 experience in survey management

Extensive experience in Compensation & Benefits

Experience in similar kind of work, statistical analysis or related field preferred

Project management skills

Very strong knowledge and past hands in managing transaction based processes and their SLAs and a good knowledge/experience in Project Management as well as People Management.

Excellent communication skills to manage different audience.

Prior experience in managing financial processes would be an advantage.

Desirous to have someone with a HR outsourcing domain knowledge like Defined Benefits, Defined Contributions and Health and Welfare, job matching/evaluation.

Effective /accurate reporting skills

Knowledge on Quality tools like Six Sigma, Lean and Kaizen are good to have.

Proficient with Microsoft Office Suite; Advance knowledge of Microsoft Excel

Problem solving skills

Education:

• Graduate (any stream)

What makes you stand out?

• Having 12+ years of overall experience with atleast 6+ years of relevant work experience in compensation domain which makes you stand out
• Excellent Communication Skills both written & verbal
• Executive presence that conveys composure and confidence in all situations
• Strong analytical, research and problem solving skills, attention to details
• Strong in peer reviewing, designing and implementing a control mechanism

Marsh McLennan