Job Description

Do what you love. Love what you do.
At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
About the Team Global Support Operations & Enablement (GSOE), part of Workday’s Global Customer Support organization, implements programs to support the goals and priorities of Support, ensuring a best-in-class customer experience at Workday. The Support Readiness & Enablement team partners with GSOE counterparts and Support business partners to enable exceptional workmate performance.
About the Role
Responsibilities
Deliver timely and relevant learning programs that enable success globally:

• 
  Analyze impacts and gaps to establish learning needs; establish proficiency standards; develop and deliver instructional programs that are integrated with learner workflows
• 
  Establish results targets, measure results, and communicate outcomes to business partners; driving drive continuous improvement in learning programs
• 
  Partner with leaders to plan and execute team-specific learning programs and workshops
• 
  Facilitate awareness and access to career development opportunities

Types of enablement programs supported in this role include:

• 
  Organizational change initiatives and strategic priorities
• 
  Processes, systems, and tools
• 
  Workday business and products
• 
  New hire training and onboarding
• 
  Team building and career development

About You
The Sr. L&D Program Manager is accountable for delivering instructional content aligned with the organization's business goals. This role requires an adaptive and agile self-starter that deeply understands Support's business priorities and day-to-day operations.
Basic Qualifications

• 
  Bachelor degree, professional certification or verified work experience in a related field
• 
  5+ years in Organizational Enablement, Change Management, or Learning & Development
• 
  5+ instructional design experience and facilitating training both in person and virtually
• 
  3+ years designing, developing and delivering eLearning
• 
  3+ years leading complex projects

Other Qualifications

• 
  Demonstrated written, verbal and visual communication; presentation and facilitation skills
• 
  Excellent interpersonal and collaboration skills
• 
  Highly adaptable to the rapid business and organizational changes that accompany a high-growth environment
• 
  Organized with impeccable attention to detail
• 
  3+ years mentoring and informally leading colleagues

#LI-ST2
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!