Job Description

JOB TITLE: SENIOR ENGINEER

CAREER LEVEL: D3

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

About astrazeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

About our it team

It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

About the role

Responsibilities include :

• Main responsibility will be working on proactive-reactive Incident/SR/changes/SIP related to Network and Network security technologies (Switching/Routing/Firewall/LB/Cloud)
• Need to be Domain Expert for handling any P1/P2 incidents, critical changes.
• Documenting knowledge articles for critical incident/change
• Will be accountable for meeting the delivery targets set by management
• Responsible for ensuring that delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement.
• Resolve incidents/problems/Changes according to established procedures
• Work proactively to ensure prompt resolution of support cases & the highest possible levels of customer satisfaction along with minimal production impact
• Manage 24x7 monitoring of Network availability, performance and initial triage of related incidents.
• Gather metrics via monitoring, identify trends, and provide reports indicating levels of process compliance
• Capture events through monitoring tools and processes; coordinate event response across all network Technology solutions and environments. Ensure proper issue partner concern and effective incident resolution.
• Work on Service improvement activities and completing it within the target dates.
• Providing automation solution to benefit network operations team.
• Create policies and procedures related to Networking environment

Education, Qualifications, Skills and Experience

Essential

• A minimum of a Bachelor's Degree is required, MS or MBA preferred.
• 8 to 10 years’ experience performing various tasks in Network Operations center & Hands-on Enterprise Network Solve.
• At least 5+ years’ experience of working in Global NOC environment.

Skills – Primary

• Strong Knowledge on Checkpoint, Cisco ASA, Zone based Firewall, Firepower, Cisco ISE
• Knowledge in Switching technologies - Cisco 9300/9500, Stackwise-virtual, Nexus – 9K,7K, 5K, 2K, VPC, FEX, Cisco VSS
• Strong knowledge in Routing & WAN technologies: Handling Cisco ISR/ASR routers, Fix Cisco SD-WAN (Viptela), Implementing Routing Protocols including BGP, OSPF, EIGRP etc
• Wireless: Cisco WLC, Cisco Prime, Ruckus
• Proxy: Knowledge on Zscaler proxy, PAC file changes, building/setting up private proxy nodes. Solve Zscaler ZPA etc

Secondary/Good to have

• Load Balancer: Knowledge on Netscaler, AWS VPC networking work experience
• Good understanding of DevOps environment
• Scripting: Basic understanding on one of the scripting language Python, shell scripting. Any projects done on this scripting language will be an added advantage
• Knowledge or work experience in cisco ACI, Cisco Software Defined WAN are added advantage
• Knowledge on low code automation tools such as Itential is an added advantage
• Ability to document and maintain Network support documentation (e.g., processes procedures, workflows, communication/training material, service catalog, etc.)
• Ability to lead the development of new processes and procedures within Networking with collaborators from across IT groups and business units.
• Strong relationship management experience
• Ready to work in with rotational shifts(APAC, EMEA) with on-call support.
• Superb communication skills, both written and verbal, and excellent presentation skills. Well versed in English.

Desirable

• Good knowledge of Release Management, Incident Management and Problem Management processes.
• Experience working in globally distributed team
• Experience in handling the critical incidents, providing solution amidst pressure situation.
• Knowledge in ticketing system like Remedy, SNOW
• CCNP(R/S or Security) certification required. CCSA/CCSE and ITIL certifications are added advantage
• Base knowledge of Windows/Linux servers
• Experience on Integration of tools (API basics, scripts) will be added advantage.
• Able to grasp and understand new technological trends / concepts
• Good experience in using Microsoft Visio
• Must possess good problem solving and communication skills
• Must excel working in team environment

WHY JOIN US? We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions. We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters. SO, WHAT’S NEXT? Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can. WHERE CAN I FIND OUT MORE? Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.