Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.



Role profile




Role title:

Senior Engineer, Service Delivery (CST - Tx)


Colt Level:

PT2 Advance


Business Unit:

Service Delivery


Reports to:

Team Leader/Senior Team Leader/Manager – Service Delivery


Location:

Gurgaon - INDIA


Role purpose


The candidate will be responsible for thorough technical validation and feasibility check of customer requirement on Layer 2 transmission in coordination with various teams which includes Customer, Sales, Sales Engineering, Order Entry, Order Manager, BW Planning, Configuration & Activation, Engineering, Capacity Management etc.. Gather and analyse Customer requirements to finalize technical solutions and their framework as to provide clear deliverables to downstream teams. Will act as technical SME performing end to end analysis of Transmission Network for Colt Ethernet / Wave / IP / Voice Services, and further providing clear solutions basis Customer requirement and Network architecture deliverables i.e. clear work instructions for the downstream delivery teams for seamless planning and execution of solution. The candidate should also be able to validate L2 Access network capacity by referring various planning tools and NMS systems. Candidate will be responsible to lead complex customer deals, handling communication with key stake holders like Sales and Customers to understand the requirements clearly . He/she is expected to have technical expertise on current platforms. The person will be demonstrate Colt values at all stages.


Key accountabilities


Section 1 – Core Tasks

• Technical validation and feasibility analysis of Transmission Network for Colt Ethernet / Wave / IP / Voice Services… Producing low-level design for customer solutions over Colt’s Ethernet Packet / DWDM / OTN / MSP / M MSP / legacy TDM/ ATM / DSLAM Networks, as per target-timelines.
• Provide solutions design document basis Customer requirement and Network architecture deliverables.
• Co-ordinate with Customer, Sales, Sales Engineering, Order Entry, Order Manager, BW Planning, Configuration & Activation, Engineering, Capacity Management etc.. and provide clear information to downstream teams for smooth implementation of the customer services.
• Ensure KPI conformance > 98%.
• Maintain a high quality of output and ensure completion of tasks with a target of zero errors.
• Real time closure of Solution handling system & workflow tools.
• Interfacing with peer groups within Service delivery teams.

Section 2 - Additional Responsibilities

• Managing escalations / issues on daily basis.
• Driving initiatives to improve quality / accuracy of design.
• Handling complex customer solutions like Ethernet VPN/ Bespoke etc.
• Helping team members with their daily jobs.

Key performance indicators (financial and non-financial)

• Output Quality
• Lead Time
• Productivity
• Living Colt Values

Relationships and key contacts

• Regular interaction with following teams:
  • Customer, Sales, Sales Engineering, CRM, Partners etc
  • Service Delivery implementation teams – Order Entry, Order Manager, IP Delivery, Planning/Config/Activation, OLO delivery, Fibre etc.
  • Capacity management and Engineering teams
  
  

Role specific requirements


Skills & Experience

• The ideal candidate with 6-9 years of relevant industry experience in Solution design, provisioning/planning of services (on Ethernet, SDH/SONET, DWDM, OTN, ATM, Packet N/W) and having practical experience of Layer 2 service provisioning.

• Excellent Solution design skills of Ethernet Packet & Optical network.

• Excellent knowledge of Colt products (Ethernet, Wave, HSS etc.)

• Applied knowledge of Colt’s network architecture, its capabilities and limitations.

• Flair for a Network service provider environment, which involves customer solution design, validation, implementation & documentation.

• Excellent knowledge of Transmission, Ethernet / DWDM / OTN / MSP / M MSP / ATM / DSLAM Networks / NG Packet Network Technologies.

• Experience in provisioning / planning / installations & commissioning / testing / NOC environment (on PDH / SDH, DWDM, ATM, EoSDH)

• Excellent understanding of Metro-Ethernet technologies and MPLS based L2 VPN services (Ethernet P2P or P2MP)

• Good knowledge of various interface used to deliver Data, Voice and IP based circuits on transmission network.

• Excellent written, oral and presentation skills able to articulate technical concepts into documentation.

• Good working knowledge on MS – Office (Visio, Word, PPT & Excel) and other tools used for day 2 day administrative tasks.

• Liaise effectively with other teams when necessary

Qualifications

• Graduate Engineer in "Electronics & Communication" engineering.

Colt Values


We know people matter

Whether it’s a customer, a partner or an employee, we build relationships based on trust, honesty, respect and integrity. We value diversity and strive to be more inclusive so everyone has the freedom to speak up, be heard and thrive.


We always find a better way

By staying one step ahead we empower our customers to succeed through the power of connectivity. We’re swift to adapt and take responsibility for the promises we make.


We win together

We believe in the power of many and stand shoulder to shoulder with customers, partners and colleagues collaborating on ideas, sharing risks and recognition among all. When we make a decision we understand it’s impact, and rally behind the decision to make it a success.


We can change the world

We want to make the world a better place. Better connected, more sustainable, fairer for all. We use what we have – passion, technology and connectivity – to create good.


Working Hours: Will be required to work in General, EU shift timings (as per business requirement) Travel Requirements: As per Business needs. Should possess a valid Passport.

What we offer: Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Access to Online-learning Platform
• Business mentoring
• option of parking slots in the Colt Campus
• lunch vouchers