Job Description

Senior Service Delivery Engineer

It takes something special to drive the development and implementation of new and exciting products and services. That\xe2\x80\x99s a job for our Residency team.. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Senior Service Delivery Engineer on our Residency team in Hyderabad to do the best work of your career and make a profound social impact.

What you\xe2\x80\x99ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers\xe2\x80\x99 priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
• Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
• Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships
• Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities
• Maintain awareness of all service matters and manage customer during high priority escalations.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here\xe2\x80\x99s what we are looking for with this role:

Essential Requirements

6 Years Expertise providing operational support and configuration of NAS storage infrastructure, including NetApp 7-mode and CDot

Experience in medium to large IT infrastructure across multiple datacenters

Good understanding of enterprise level change, incident, and problem management processes

Working knowledge in at least one scripting language: shell, Python, Perl

Hands-on experience with architecture, implementation and operation of a Linux-based compute environment

Desirable Requirements

• Bachelors\xe2\x80\x99 Degree
• Additional language skills preferred

Dell\xe2\x80\x99s Hybrid Work Culture

We feel freedom and flexibility are crucial\xe2\x80\x94our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.

Team members who live within a one-hour commute of a major Dell site location will be considered hybrid and expected to be onsite a minimum of three days per week, while the other days can be from anywhere.

Team members who live more than a one-hour commute from a major Dell site location will be considered remote but may have the option to work hybrid should they choose to, with their leader\xe2\x80\x99s approval.

Who we are

We believe that each of us has the power to make an impact. That\xe2\x80\x99s why we put our team members at the center of everything we do. If you\xe2\x80\x99re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we\xe2\x80\x99re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30 July 2023

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .

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