Job Description

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role. Want to be a part of our team? Strong technical subject matter expertise on the following:

• Cisco GSR routers and switches like Catalyst 3560/3750/4948
• Juniper MX series routers and switches
• SDWAN – Silverpeak, Cisco Viptela, Fortinet

Knowledge on SDWAN technologies using Silverpeak, Viptela and Fortinet Working at NTT

1.1.1 PRE-REQUISITES

Hands-on troubleshooting experience in Enterprise LAN/WAN environment Strong technical subject matter expertise on the following:

• Cisco GSR routers and switches like Catalyst 3560/3750/4948
• Juniper MX series routers and switches
• SDWAN – Silverpeak, Cisco Viptela, Fortinet
• Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA

Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols Knowledge of MPLS, QoS and VoIP Knowledge on SDWAN technologies using Silverpeak, Viptela and Fortinet Knowledge of security technologies Knowledge on scripting languages like Python Excellent communications skills and must have worked with Global customers and global carriers

1.1.2 RESPONSIBILITIES

• Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers.
• Remote management and monitor Network Operations
• Support NOC 24x7 for large global clients that have a distributed LAN/WAN setup
• Provide Level 2 and Level 3 support for Incident Management/Ticket Resolution
• Create MOP/SOP and plan Change Management process
• Perform Performance Tuning of network devices and create SOPs
• Work with Telecommunication Service Providers to resolve escalated circuit problems
• Plan and perform upgrade of firmware
• Work with hardware/software vendors to resolve problems
• Train and mentor juniors
• Act as an SME SPOC for certain network products
• Provide technical inputs for weekly/monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs

1.1.3 TRAINING AND CERTIFICATION

• CCNA, CCNP, JCNIA, JNCIS, JNCIP

1.1.4 EXPERIENCE

• Minimum 5 years of progressive, relevant experience and proven capability to work in a complex network environment

1.1.5 EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

1.1.6 OTHER SKILLS

• Good communication skills - written as well as verbal
• Passion to work on core technology platform
• ITIL process awareness

What will make you a good fit for the role?
Why Join NTT Global Networks

NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.

We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:

• Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.
• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.
• Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.

Join our growing global team and accelerate your career with us. Apply today.



Equal opportunity employer NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.