Job Description

JOB TITLE: SENIOR ENGINEER

CAREER LEVEL: D2

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

About Astrazeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world\xe2\x80\x99s most serious disease. But we\xe2\x80\x99re more than one of the world\xe2\x80\x99s leading pharmaceutical companies. At AstraZeneca we\xe2\x80\x99re dedicated to being a Great Place to Work.

About our it team

It\xe2\x80\x99s a dynamic and results-oriented environment to work in \xe2\x80\x93 but that\xe2\x80\x99s why we like it. There are countless opportunities to learn and grow, whether that\xe2\x80\x99s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

About the role



Senior Network Engineer (Band D) for a world leading Pharmaceutical company which operates in over 100 countries and is head quartered in the United Kingdom. The candidate is expected to work for a large Network support and maintenance function, spanning several continents

The candidate should possess broad functional knowledge in their domain and technical knowledge in relevant Network Operations. The candidate should have proven expertise in working within a team for transition support and maintenance initiatives.

The Senior Network Engineer will be responsible for leading the Troubleshooting, Development and Implementation of network primarily on Cisco Technologies with additional Load balancer, Wireless services. This person will be in charge of coordinating all aspects of the network environment.

Typical Accountabilities

Responsibilities include :

Main responsibility will be working on proactive-reactive Incident/SR/changes/SIP related to Network and Network security technologies (Switching/Routing/Firewall/LB/Cloud)

Need to be Domain Expert for handling any P1/P2 incidents, critical changes.

Documenting knowledge articles for critical incident/change

Will be accountable for meeting the delivery targets set by management

Responsible for ensuring that delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement.

Resolve incidents/problems/Changes according to established procedures

Work proactively to ensure prompt resolution of support cases & the highest possible levels of customer satisfaction along with minimal production impact

Manage 24x7 monitoring of Network availability, performance and initial triage of related incidents.

Gather metrics via monitoring, identify trends, and provide reports indicating levels of process compliance

Capture events through monitoring tools and processes; coordinate event response across all network Technology solutions and environments. Ensure proper issue escalation and effective incident resolution.

Work on Service improvement activities and completing it within the target dates.

Providing automation solution to benefit network operations team.

Create policies and procedures related to Networking environment

Education, Qualifications, and Experience

Essential

A minimum of a Bachelor\'s Degree is required, MS or MBA preferred.

8 to 10 years\xe2\x80\x99 experience performing various tasks in Network Operations center & Hands-on Enterprise Network Solve.

Atleast 5+ years\xe2\x80\x99 experience of working in Global NOC environment.

Skills \xe2\x80\x93 Primary

Strong Knowledge on Checkpoint, Cisco ASA, Zone based Firewall, Firepower, Cisco ISE

Knowledge in Switching technologies - Cisco 9300/9500, Stackwise-virtual, Nexus \xe2\x80\x93 9K,7K, 5K, 2K,VPC, FEX, Cisco VSS

Strong knowledge in Routing & WAN technologies: Handling Cisco ISR/ASR routers, Troubleshooting Cisco SD-WAN (Viptela), Implementing Routing Protocols including BGP, OSPF, EIGRP etc

Wireless: Cisco WLC, Cisco Prime, Ruckus

Proxy: Knowledge on Zscaler proxy, PAC file changes, building/setting up private proxy nodes. Troubleshooting Zscaler ZPA etc

Secondary/Good to have

Load Balancer: Knowledge on Netscaler, AWS VPC networking work experience

Good understanding of DevOps environment

Scripting: Basic understanding on one of the scripting language Python, shell scripting. Any projects done on this scripting language will be an added advantage

Knowledge or work experience in cisco ACI, Cisco Software Defined WAN are added advantage

Knowledge on low code automation tools such as Itential is an added advantage

Ability to document and maintain Network support documentation (e.g., processes procedures, workflows, communication/training material, service catalog, etc.)

Ability to lead the development of new processes and procedures within Networking with stakeholders from across IT groups and business units.

Strong relationship management experience

Ready to work in with rotational shifts(APAC, EMEA) with on-call support.

Superb communication skills, both written and verbal, and excellent presentation skills. Well versed in English.

Desirable

Good knowledge of Release Management, Incident Management and Problem Management processes.

Experience working in globally distributed team

Experience in handling the critical incidents, providing solution amidst pressure situation.

Knowledge in ticketing system like Remedy, SNOW

CCNP(R/S or Security) certification required. CCSA/CCSE and ITIL certifications are added advantage

Base knowledge of Windows/Linux servers

Experience on Integration of tools (API basics, scripts) will be added advantage.

Able to grasp and understand new technological trends / concepts

Good experience in using Microsoft Visio

Must possess good problem solving and communication skills

Must excel working in team environment

WHY JOIN US?

We\xe2\x80\x99re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We\xe2\x80\x99re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it\xe2\x80\x99s because we make a significant impact. Everything we do matters.

SO, WHAT\xe2\x80\x99S NEXT?

Are you already envisioning yourself joining our team? Good, because we\xe2\x80\x99d love to hear from you! Click the link to apply and we\xe2\x80\x99ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted 17-Aug-2023

Closing Date 30-Oct-2023

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca