Job Description

Hi, I\'m
Debin Dennis , your Recruiter and guide to joining CSG. At CSG, you\'re more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you\'ll do

• You will report to Project Director to contribute toward Global Telecom Team.
• Act as a link between the customer and project director, the Business Consultant Senior contributes to the building of trusted and valuable partnerships with our customers.
• The core function of this role is to manage a full customer engagement including scope, budget, resources, deliverables, issues, and escalations while managing the customer\'s expectations and prioritizing future work.
• You\'ll collaborate with other members of the project and account teams to ensure that we are adding value to our customers while solving for their toughest challenges.

You should have
Research shows that candidates from underrepresented backgrounds often don\'t apply for roles if they don\'t meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we\'re the perfect fit.

• Bachelor\'s degree in Desired, related field, or equivalent experience
• Proficiency in English in a business environment
• Ability to apply technical, and declarative skills to quickly assess, diagnose, and design digital monetization solutions that solve our customer\'s toughest business challenges.
• Lead customer through the discovery process to understand their pain points and define business configuration to deliver client requirements.
• 5+ years of experience documenting user-centered requirements relevant to achieving the customer\'s goals and objectives.
• Experience Provide sound consulting guidance related to best practices, adoption, platform development, and leveraging 3rd parties to streamline current and future business processes.
• Communicate insights and plans to cross-functional teams. Construct workflow diagrams and charts.
• Guide the customer delineation of personal preferences or other non-essential modifications and core our needs.
• You\'ll need to have the experience to translates business requirements to technical requirements while balancing them between what\'s technically feasible and financially and functionally reasonable.
• Ability to identify customer requests that are not addressed by the SaaS solution and provide appropriate responses; guide back to OOTB capabilities.
• Facilitate and guide customer workshops while managing to the contracted service definition.

Who will love this job

• An trusted team player \xe2\x80\x93 you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A growth driver \xe2\x80\x93 you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A game changer \xe2\x80\x93 you dream big and push the limits of what\'s possible to improve for yourself and others
• A leader \xe2\x80\x93 you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
• A strategist \xe2\x80\x93 you\'re curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG\'s technologies and people have helped some of the world\'s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today\'s digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We\'re high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our
locations , so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.

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Location(s): India RemotePhilippines Remote