Job Description

: This role is part of a Global Delivery team that provides support for U.S. and international HR processes, and key stakeholders will predominantly be U.S. HR and Digital Channel and Service Delivery Experience business partners. T

: This role is part of a Global Delivery team that provides support for U.S. and international HR processes, and key stakeholders will predominantly be U.S. HR and Digital Channel and Service Delivery Experience business partners. This role reports to the Global Delivery leader for HR India and the Philippines. Human Resources develops and implements our 'employees, candidates, and operational' strategies to support Wells Fargo's business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, employee relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice. Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR employees, strengthen controls, and scale technology infrastructure. This role is part of Human Resources and services the Digital Channel and Service Delivery Experience Team. It supports and enable the Digital Channels & Service Delivery Experience team to advance solutions or execute processes to achieve business results Responsibilities include: - Administer and synchronize content documentation and validation processes to minimize risk and enable content credibility, e.g., cross-channel content inventory, requirements solution documents. Assist in documenting procedures and tools for operational routines. Adhere to and provide input to refine team operating procedures and governance providing subject matter knowledge and interpretation to others, as needed. Perform business operations that are administrative in nature complete tasks as assigned Provide support and coordination for solution delivery, e.g., schedule meetings, take notes, synthe info/follow up, organize major deliverables, etc. Gather, review, and compile operational reporting, e.g., ServiceNow SLAs, content/solution performance, user feedback, and identify trends Fulfill solution development and deployment, including proactive and effective tracking of progress and completion. Facilitate efficiency, quality, and cost effectiveness of solutions. Escalate concerns related to the assigned operation. Provide ongoing testing of solutions Required Qualifications, International: Experience in Community Relations, Business Operations, and Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications : - Familiarity with Workday, ServiceNow, SharePoint Publishing and/or MS Teams. Attention to detail Experience with HTML & CSS Project support or administrative coordination experience Experience publishing and maintaining content Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills Job Expectations: - Ability to work nights, weekends, and/or holidays as needed or scheduled Willingness to work on-site at stated location on the job opening Flexibility to work different shifts Shift timings: 1:30-10:30 pm IST We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.