Job Description

Senior Account Manager at Hill & Knowlton (H&K) have a focus on gaining trusted consultant status with clients through establishment of a sector or discipline specialism, and a growing reputation in the chosen aspect of communications. As brand guardian and account planner for a portfolio of clients, the Senior Account Manager demonstrates knowledge, capability, and creativity across all aspects of managing and implementing an integrated communications brief spanning digital and traditional media and publishing channels. Senior Account Managers at H&K are developing leadership and business skills through line management, training, and coaching activity. You are expected to contribute to the training calendar by leading sessions and acting as a role model for the junior team. At this level, you will also have a role in company initiatives to enhance and promote working life at H&K. The scope of this involvement can span from local office to global programmes, under our vast range of other exciting initiatives. The following job description details the skills and competencies required for this level. Consulting: Own and lead relationship with allocated accounts /clients. Strong relations with clients and act as first point of contact for select accounts /clients. Counselling clients confidently and maturely on integrated communications marketing including PR, digital, social and content creation. Establish a sector or discipline focus and build industry, media, and influencer relationships to raise professional reputation in this area. Independently manage multiple accounts and own/grow mid to senior level relationships with clients and stakeholders. Independently recognize, manage, and resolve relatively complex client issues relating to performance and scope. Demonstrate an advanced understanding and interest in client business/es and sectors including competitor, analyst, influencer, audience, and stakeholder insight. Overseeing client programmes and driving media + creative campaigns. Keep abreast of current affairs, industry issues and trends, relating them to client situations. Showcase strong and compelling presentation skills. Drive campaigns for multi-national organizations and act as a subject matter expert in this space. Identifying potential leads and areas of growth within existing clients as well as broader opportunities from a prospecting perspective. Own and deliver press releases. Demonstrate creative and strategic thinking through development of integrated creative campaigns and the ability to take a creative idea across all channels; earned, owned, shared, and paid. Writing PR proposals and other strategic communications materials to grow existing accounts. Actively contribute to and own new business pitches including developing RFI / RFP proposals and formal pitch meetings Taking responsibility for a portfolio of accounts and managing teams, developing junior team members, and line management responsibilities Directing media engagement strategy for clients and coaching teams to activate and deliver coverage, leading from the front. Maintain and grow senior media, influencer, and stakeholder relationships on behalf of your clients and offer counsel on such relations to clients and colleagues. Confidently build digital element into strategy, planning and execution, including mentoring teams and advising clients on community management and creative strategy. Demonstrate ability to brief and support H&K teams in delivery of creative content across media including design, photography, apps, websites, and video. Responsibility for financial management - hours allocation for team members, invoices management, managing servicing levels. Lead teams on firm marketing and visibility initiatives like Award Applications. Support and develop H&K IP and marketing initiatives, helping to develop position in the market. Handling complex client issues and an ability to provide senior clients with clear, confident, and well-informed strategic. counsel under pressure Own and deliver status reports for Review Meetings with the clients (Monthly, Quarterly & Annual Reviews). People Handhold, coach, and guide JAEs, AEs & AMs. Independently supervise day to day activity of account teams. Manage and motivate the team/s, coach/train junior members of staff and ensure individuals have the right skills for the team to work together effectively. Provide fair and real time feedback on team members and encourage improved performance in others. Accountable to the team and clients by managing time effectively, meeting deadlines, paying attention to detail. Business Acumen Have knowledge and understanding of client contract and responsibility for delivering and reporting activity within a scope of work. Demonstrate financial accountability through managing client budgets, resourcing, invoicing and debt with minimal senior oversight. Showcase basic negotiation skills. Contribute to the external marketing activity of H&K. Identify and pursue incremental business opportunities on current accounts, introduce new services or project scopes to organically grow business within your portfolio. Play an active role in new business, including speculating, qualifying leads, planning and preparation of new business proposals and taking a significant role in presentations. Build a strong professional network, expanding media, influencer, and industry contacts, engaging with professional industry bodies. Demonstrate effective leadership skills. Be familiar with H&Ks social media policy and professional practices. Complete Maconomy time sheets on a weekly basis mandatory. Soft + Technical Skill expectations Creative flair, a team player, thoughtful and considerate. Postgraduation degree. 7-8++ years relevant industry experience (including agency). Energetic, with a passion for learning new skills. Organized, able to juggle multiple tasks and meet deadlines under pressure and clarity of thoughts. Ability to work in an agile manner and adapt to changing requests across a variety of clients. A keen interest to learn more and improve your skills. Comfortable working with a variety of team members, within a larger agency structure. Excellent attention to detail. Digitally savvy, active on social channels and passionate about PR and communications. In-depth experience in MS Office tools - Excel, Word and PowerPoint. Excellent written and communication skills, with the ability to handle tasks once briefed. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization. Experience delivering client-focused solutions to customer needs. Proven ability to juggle 3 account management projects at a time, while maintaining sharp attention to detail. Excellent listening, negotiation, and presentation abilities. Strong verbal and written communication skills.

foundit