Job Description

Designation: Deputy Manager
Updated: November 17, 2023
Location: Gujarat, India
Organization: Mining


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Key Result Areas/Accountabilities
Supporting Actions


Overall Management and Administration of IT Dep\'t
Regular monitoring of LAN/WAN,SD-WAN,Access Points, Local Servers , Group IT Services, AD,AV,SCCM,DHCP, Backup Devices and coordination with NOC/SOC/DOC group IT team.
Coordination with department users for overall IT Development and support.
Improvement in internal customer satisfaction and feedback.
Interaction with internal and external Vendor consultantancy for development of IT infrastructure and software support.
Overall responsbile for location Datacenter management.


IT Asset Management & Maintenance
Regular up-gradation & maintenance of IT assets like DP/LP/Priters/Servers, Network devices,VC, etc.
IT facility provided to new joinees and replacement of existing as per policy
Asset inventory management.
Ensuring overall IT asset maintenance and coordination with respective service provider for all compliance.
Capex/Opex monitering and planning for yearly budget.


Application Support to business users
Ensuring and providing proper support of applications like SAP, Office365, MS Teams, MS Office, AutoCad, Attendenance System, Local weighscale, etc.
Interaction with business users for any additional software requirement.
Coordination with Central IT team for any type of application development.


IT Training for all users
Evaluate present IT skill level of all users and conduct IT training as per there requirement time to time.
Coordination with HR for plant training.
Support in internal and external training to plant users.
Support arrangement of querterly training conducted by service providers.



IT security Compliance
Installation & up-gradation of AV/SCCM/Zscalar/Data Backup Software as per
Coporate IT policy.
Implement IT policy as per corporate guidelines and ensure 100% compliance.
Proper resolution of Security ticket as per SOC 2.0
Ensure SOTIC patch compliance for all servers.

Qualifications:

B.E./B.Tech (Dist Education),DXPF3.Bachelor of Engineering
Minimum Experience Level:
10-15 Years

Report to:
Assistant Manager