Job Description

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. Your Responsibilities To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC). To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction. To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed. To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order. To qualify + enter customer orders into the operational execution process. To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges. To document, resolve, analyze all complaints + then identify, share + eliminate root causes. To create, review + refine customer reports. To ensure delivery against all financial targets + strategic objectives. Your Skills and Experiences Good Communication & Presentation skills Customer Handling Experience Market Understanding

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