Job Description

About Us:

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving:

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo\'s AI-Powered CX Cloud for Enterprises in 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Job Summary:

We are seeking a highly motivated and experienced Senior Talent Acquisition Specialist to join our dynamic HR team. The ideal candidate will have 4-6 years of experience in talent acquisition and will play a crucial role in identifying, attracting, and hiring top talent for our organization. If you are passionate about recruitment, possess strong communication and negotiation skills, and thrive in a fast-paced startup environment, we\'d love to hear from you.

Responsibilities:

- Collaborate with hiring managers to understand hiring needs and develop effective talent acquisition strategies.

- Source, screen, and assess candidates for various positions across Technology & Non-Technology using various recruitment methods including job boards, social media, referrals, and networking.

- Conduct interviews, both in-person and remote, to evaluate candidates\' qualifications, skills, and cultural fit.

- Manage the full recruitment cycle, including job postings, candidate pipeline management, interview coordination, pre-post offer/on-boarding engagement.

- Build and maintain a strong talent pool by establishing and nurturing relationships with potential candidates and industry professionals.

- Ensure a positive candidate & hiring manager experience throughout the recruitment process by providing timely communication and feedback.

- Collaborate with hiring managers to develop and update job descriptions and specifications for various roles within the organization.

- Assist in the development and implementation of effective recruitment processes, policies, and procedures to enhance efficiency and effectiveness.

- Analyze recruitment data and metrics to identify trends, evaluate the effectiveness of recruitment strategies, and make data-driven recommendations for continuous improvement.

- Stay updated on industry trends, best practices, and emerging technologies in talent acquisition.

Qualifications:

- Bachelor\'s/Master\'s degree in Human Resources, Business Administration, or a related field.

- Results-oriented and ability to meet deadlines in a fast-paced environment.

- 4-6 years of experience in talent acquisition/recruitment across Technology, Product, Sales, Corporate functions, with a focus on sourcing and hiring for diverse roles and levels.

- Proven experience in managing the end-to-end recruitment process, from candidate sourcing to onboarding.

- Strong knowledge of current recruiting trends, tools, and platforms.

- Excellent interpersonal, communication, and negotiation skills.

- Ability to build and maintain relationships with candidates, hiring managers, and team members.

- Proficiency in using applicant tracking systems (ATS) and other recruitment software.

- Demonstrated ability to handle sensitive and confidential information with discretion.

Perks & Benefits:

- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy.

Life at Rezo.AI:

- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.

- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.

Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.

Go on company-sponsored offsites and blow off steam with your work buddies.

Why us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website/LinkedIn Page to know more about us: www.rezo.ai

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